Honda Magno Laminado y Pintura - 44130 Guadalajara

Today, September 15, my unit was handed over to me, it turned out very well, Hugo Velazquez took care of me; very attentive person and very kind him throughout the repair process. Although I only give them four stars because the unit was left with an aesthetic detail in the painting, (strange thing because they are supposed to pass a quality control) but this Saturday, September 18, they promised to make up for that error. I'll let you know what happened and if everything went well.

My CR-V had an accident from behind I thought it was not logical to repair it but they left me an excellent repair, so I was very satisfied with their service ..! I even got a car service for 2 days in which a sensor module solved me ...

Honestly one of the worst services I have ever received; I do not understand why they receive cars from other brands if they do not know how to repair them. In addition, they are supposed to notify you when your car is ready or when they receive the parts, but it is not like that, you have to be writing to almost beg for information.

They have 54 days with my car (apparently it will be more), they waited (3 weeks) for me to call them to request "authorization" from their workshop manager to start working on it (the car was towed through my insurance company ), I was assigned an advisor who is only dedicated to sending me the telephone number and extension of another office to which I communicate and, at first, I was attended by a person but it turns out that the following week he resigned and the person who currently attends me does not I knew nothing about my vehicle, the person who attended me before had told me that they had already finished laminating and painting a fortnight ago (they were only waiting for mechanical parts), last week they changed it and they told me what they need to finish ( laminate and paint), they spoke to me on Monday to tell me that my battery was "burned out" (I bought it a month ago) according to them they had already put a charge on it and it was not holding it, I took it to an lth service center and as soon as they connected it position! When you complain to the workers they get upset and just pass the ball to each other! Just yesterday I spoke with "my advisor" and he told me that he was missing parts when days before the office person had told me that the car was only waiting for the battery (which I delivered since the day before) to check some codes that lit up on the board but according to her it was already finishing both mechanically and laminate and paint, the truth is I don't know what to believe!

TERRIBLE SERVICE. They were going to change the fascia of my truck, it took a few weeks to arrive because it is not in stock (so far so good) the problem was when I went for it and THEY DID NOT CHANGE IT, they just tried to fix it, but they did not do that right, it was all scratched. I told them and they swore it was new, it was sooo obvious that it wasn't, after a good while of being there MAGICALLY they took out a new fascia to change it (obviously it's not like they have stock of that piece, for that reason we had waited weeks in what that arrived) It is assumed that one chooses the agency's workshops for better service and they do not comply at all.