Hospital Azura Cancún - 77509 Cancún

La peor experiencia de mi vida. Me gaste mas de 24 mil pesos en 3 tratamientos. Me han destrozado los ojos y los labios. Llevo reclamando mas de 6 meses, no me contestan y me han bloqueado por todos los medios. NO OS HAGAIS NADA NUNCA!

Worst service ever

My son was on his honeymoon.Had an accident, got CAT scan, has brain bleed. Dr was great, and the only human in the whole hosp that spoke English. Nursing staff horrible patient care, even when translator used on cell phone to ask for bare necessities they would just stare at them. NO interpreters available at all. They only bring my son his meal trays 1/2 the time. My daughter n law has asked how to get food. They have to know they are just kids, 20 yr old and they are lost. Where is the humanity at this hospital. Horrific patient care.!!!!!! Very upset MAMA

Great hospital . Great service . Best hospital in Cancun for Americans. Don't go to Galenias they will rip you off .

Beyond ridiculous. Paid 700mxn for a 15 min chat with a clueless doctor (Dr. Octavio Casarrubias) about my problem. Went there with a strong pain in my chest (oesophagus) that persists and was told that it's from mexican food even if I didn't eat any. Also they told me that the doctor speaks english, but he could barely say a few words. I would not recommend this particular doctor, sorry.

Do not stay here horrible customer service from everyone with no communication. We arrived at 9am to have my husband get a surgery and he was out at 2pm. I asked what the process would ve and was told he would be in observation for 2 hours it is now 517 and counting and they still dont have a room ready for him to be moved into? I have been sent to floor number 3 and then floor 1 to inquire and do the nurses jobs apparently. No communicates and everytime I ask they are short and say they dont know and that it will be ready when it is!! Well interesting enough as far as I know this surgery was pre scheduled and a room should have been available as im sure that I will still ve charged the full amount regardless of the hospital not having it available. My doctor was great but he is not from Azura he is from Galenia. STAY AWAY FROM THIS HOSPITAL!!

They will try to scam you and overcharge you as much as they can. They wanted 50k USD for a patient in ICU for 4 days without doing much, just heavily sedated the whole time. And then they refuse to give you a receipt upon payment. Don’t go here for emergencies.

Had very positive experience here. Check-in was easy, I was notified of all charges upfront, and there were no hidden fees at check-out. Doctors are competent, prices are fair. All staff are friendly. I did an X-ray and they even gave me a CD and downloading link for the image - very impressed!