Hospital Idaly Medical - 76100 Santiago de Querétaro

It is the worst medical care, human; the worst service I have ever received. The worst care. It is also disproportionately expensive in relation to what they offer. They are not clear with their prices, their policies and their conditions. You cannot speak of human value: what matters least to this hospital is the life of the patient. What matters most to you is getting the most money in the shortest time possible. Don't come to this hospital. They don't give information, they don't let you talk to the patient. There are more people complaining and upset. In the hours that I have waited I have not been the only one who has received this terrible service. More is expected from a hospital institution. Be careful with the word: "hospitable". There is zero hospitality here. It is unworthy.

It is a very nice hospital, I have no complaints in the facilities, congratulations to the nurses, very good care, kind. The admission ladies, one in particular very rude named Ana, it seems that her mouth hurts when she answers, and my very sorry complaint is an exaggeratedly expensive hospital in fees, I had a covid patient there unfortunately he died but they never gave us reports, and we were They charged very expensive, a DR. ROGELIO SANCHEZ that we never saw it, but it was very expensive. That means that I never have it as an option again, no star, unfortunate because it is a beautiful hospital I repeat

Excellent service at the beginning when I saw the reviews, it caused me uncertainty to see so many negative opinions, when I entered the hospital everything was the opposite, very good service from all Reception, Nurses, stretcher bearers, Doctors very good service the people from the quartermaster, those who carry the food , Excellent Service and highly recommended This Hospital.

IF I could give 0 stars I would. The emergency nurses and doctors are excellent in their treatment and professionalism. However, we had my intern Mama and there is no waiting room, you have to sleep on a sofa and the heat is unbearable. To find out what was happening to my mom we had to be hunting the doctors. When we asked for a precut they gave us an amount, when we asked for the cut the amount was excessive. As a comparison, Starmedica, which is one of the most expensive, is CHEAPER than this hospital. It's a shame, your MRI unit IS REALLY GOOD, but not being clear about prices and wanting to see people's faces is a shame. Everything is a problem related to the ADMINISTRATION and the happy administrator WHO NEVER GAVE US FACE.

Terrible service. I don't recommend it at all. We were at the reception due to poisoning and we were going to go to the emergency room. The girls said that the emergency room was full. (When there were only 3 people without gravity). You had to wait at least 1 hour. Eye. We are talking about EMERGENCIES. And literally it was. The emergency personnel quietly chatting. The doctor was conspicuous by his absence. They have neither the slightest sense of responsibility nor hygiene. No mask. It is a hospital that is nothing like a hospital. Go to any hospital except this one, IMSS or ISSTE would be better

Very bad, I went on Sunday with weakness, very strong stomach pain due to diarrhea and cough, they diagnosed me with gastroenteritis, and they told me that if I had a fever or someone else if I took it, I should come back, (so far so good) at night I started with a temperature I came back on Monday morning because it was already fatal, they checked me again in the emergency room, I told them that the angina bothered me, they checked me and said that they were just irritated, I told them that if it wasn't covid, because there were already many symptoms, that if they could do the test, (since I am a PEMEX right holder) they asked me if I was an active worker and I told them no and with that the Dr. told me that it was not Covid and that it was infectious gastroenteritis and they gave me antibiotics and other medicines. On Tuesday I took the Covid test and it turns out I'm positive. ?? what a lack of professionalism and attention. It is not possible that they do not have ethics to help patients and a great ignorance of the symptoms And because I am only a PEMEX beneficiary who pays anyway, they have not done the test on me. Terrible service, terrible hospital

It is worth mentioning that if you are going to stay to care for a patient you have two options; ask for a blanket or bring your own because they don't usually offer one proactively. Room cleaning must be requested because they are not to be done either. They make you re-register when you have only gone out for some food to consume it outside the hospital (consider that there is no cafeteria in the hospital and the closest thing is to reach the avenue at 900 m approx.) And this only because the guard shift change and control is not properly carried out despite the fact that I had been in the place for three days.