Hospital Los Pilares - 72543 Puebla

Bad ... lousy .. request a pelvic ultrasound appointment 8:45 AM the doctor arrived at 10 a.m. ... for this study you should drink water 1 hour before the appointment for when the doc arrived. I was no longer in a position to undergo the study for more than 1 hour, resisting the urge to urinate is terrible ... no one gave a reason for the delay ...

I loved the attention of the very attentive nurses and not at all jetonous, very nice especially the super attentive and kind nurse Nayeli, and Migue who encouraged me before going to the operating room, all very well if I had Internet and also dish and hot water ??

I forgot to tell them that I am a nurse and my parents are Specialist Doctors and uncles with other medical specialties and that they get excited by putting things on the account that were never used, obviously it makes me angry to think that they do the same with all the people who unfortunately do not They are right or what they are putting or not and abuse. No complaints from the Doctors, the infirmary and the quartermaster, on the contrary I congratulate them but the receptionist who for me is the first front of the hospital has no tact ... I had another concept but if I fail them with me ...

The nurses and doctor on duty are excellent, but the hospital gives much to be desired, they give you internet that never works, and a control that does not work either. They made me go up and down for the discharge process at least 4 times, even if it was a public hospital. I did not like anything. They were wrong when charging, and they were super clowns, although the mistake was theirs. I asked the nurse several times if something was missing, they did not tell me anything, until I insisted again, that what was missing, if we expected something else and they already told me that we need their payment receipt ... have told me from the first time I asked !!!! They made me lose more than an hour ...

The doctors and the hospital have always helped me and they are very good. But there are always problems with the receptionists, they are always bad, bad faces or they leave you talking only on the phone. They do everything quickly and in a bad way.

I dialed to ask the costs for hospitalization, they put me on hold to hang up the phone, I dialed again and they hung up on me, the good thing is that it is a hospital and health comes first

Simple, clean hospital with adequate facilities. The attention by the health personnel, excellent. The nurses are excellent in their attention and treatment, unlike other hospitals, as well as the service provided by the doctors on duty. Hospital costs are adequate and they have a laboratory and x-ray machine, however, for more specialized studies such as CT or MRI, the patient must be transferred to radiology 1110 (they have an ambulance for this). My only observation is for the laboratory service, since sometimes they do not have all the studies or they take a long time to process them.

I had an accident one Sunday in the middle of the night and I arrived at the hospital by ambulance with an exposed and displaced fracture of the proximal tibia and knee with a serious injury, they kept me outside for almost an hour to be able to admit me, and from the outset they asked for a deposit of $10,000 pesos then in The emergency room didn't attend to me at all, until the orthopedist Aejandro Carro arrived and assessed me visually and left me there without further ado... it took a long time to get me up to a room and they put me to bed like that without cleaning my leg or removing my clothes. dirty and stained with blood that I was wearing, which they changed until the next day at almost night. They don't have enough equipment to take CT scans or MRIs. I had to go by ambulance to have those studies and Rx done. I had 2 blood transfusions that they charged me very expensive for and even though 4 blood donors had to go to the blood bank somewhere else because there is no blood bank there to replenish what they gave me... The doctor. Alejandro Carro took me to the operating room, all dirty until the second day, only to put several nails and fasteners on my leg and all of them were misplaced, which by the way were very expensive, I wanted to operate later and put on several plates and screws, leaving the wound open and exposed. and then he would do other surgeries to me and he never realized no matter how much I complained that I also had a fracture in my carcano, until another doctor examined me and found that I was completely unwell, so I better opted to change hospital and doctor and it is worth mentioning that they never bathed me or cleaned other wounds that I had and did not drain my leg, which was already worse for it, and even with all that they did not want to let me go... And my bill for three days that I was there was exaggerated... Conclusion thanks to the fact that I got out of there now I'm fine and without plates or screws or loss of my leg because according to Dr Carro they might even amputate it... Something that didn't happen thanks to k acting on time and changing hospital and doctors . Do not go there, I do not recommend it, the attention is terrible, just like its bad-tempered doctors and nurses and very expensive prices for a hospital that is not even 5 stars...