Hospital MAC: Irapuato - 36520 Irapuato

Entering the Emergency Room and the service offered already inside the hospital very well, excellent attention from both nurses, doctors and food, everything was perfect. I congratulate you on that part. But at the emergency room reception, I know there are protocols to follow but the lady behind the desk should have a little empathy, I mentioned that I wasn't coming because of covid, she saw me double over in pain, vomiting and almost fainting and she still wanted me to I trained with those who went for a covid test, a terrible slowness and lack of empathy just because I could no longer go to another hospital because of the pain I had, otherwise I would have left. until a doctor or supervisor arrived and saw the conditions and thanks to him I went to the emergency room after an hour of being outside the emergency room with all the covid (it should be noted that my admission was not due to covid) unfortunate at reception, nothing to do with the service already inside the hospital.

As I told your public relations manager; It's not enough for the staff to be taken out of the ranch, combed and dressed in uniform... train them! The lady who distributes the food has more empathy with a patient than her nurses, who as soon as the patient calls them turn off the bell and continue chatting, I have witnesses and video, or the supposed receptionist whose only known word is "no" For those deals better the IMSS...

Incredible that a hospital does not have wheelchairs for patients, expensive and with that terrible service it cannot be possible for this to happen, and the security personnel should have a better attitude for the service, they seem enemies of the hospital, they spend it sitting and watching the cell phone even seems to work in the IMMSS.

This hospital was recommended to me. And the truth that disappointment. Terrible service. I expected better. If I could give 0 stars I would. You are paying good money for that deal. The truth is passed ……

The MAC Hospital Center has a large number of specialists, the service they have given me (cardiologist, dermatology and gynecology) have been very good care with these doctors. The attention in the pharmacy is good, there is a lack of attention from the guards or the staff who are at the main entrance, at the exit and at the receptionists at least on the top floors, which is where I have gone. In emergencies there is very bad attention from the receptionists (they have to have empathy, they should give them a customer service workshop and more in emergencies where people arrive in a state of physical and emotional alteration), the medical staff in the emergency room if I liked it, it was good and cordial. The facilities are fine, but they lack lighting in corridors and elevators, the bathrooms on the top floors are neglected and do not look like a hospital (I uploaded a photo of a bathroom). There is very little parking.