Hospital Veterinario de Puebla Unidad Lomas - 72193 San Andrés Cholula

They have the best care and the best team to take care of the dogs. They helped me to detect a problem in my dog's leg and they operated on her, now she is walking much better. The two doctors who work there are very good and very meticulous. I was attended by Cristina and I can say that she is a Vet. EXCELLENT, the level of attention and care goes beyond. They have taken care of my 3 puppies there and have always improved a lot. They are the best!

They have always treated my dog ​​with great professionalism and affection, they are the best! , on one occasion they saved his life. I recommend the veterinarian Cristina, but in general her entire team is very prepared.

The first few times very well, the last time in boarding house no longer ? she came back very thin, with a hunched back

My dog ​​is an 8 year old sausage. Her name is Brownie and she had surgery last week to avoid having children. Therefore, I can say that the surgical procedure, as well as the post-operative follow-up, have been excellent. She is stable, improving every day and in good condition! I have been taking her to this hospital for 2 years and I have never received bad treatment towards myself or towards my dog. As well as I have not had a bad experience with the service provided. ?

It's the worst experience I've ever had, his work is terrible, I asked him to be vaccinated and cut out his eyes, I really didn't know if they vaccinated him or not, when they delivered him to me they hadn't cut anything so I went back to claim why They had not cut him, they cut his hair again and ruined it, I told them that I only wanted him to cut the hair from his eyes but he cut almost his entire head, all badly done. These are the photos of how my dog ​​looks.

They took very good care of my puppy and the examination was long and careful to assess how he was doing... it gives you confidence to know that they know what they are doing and they explain to you during the process

Today, Thursday March 18, 2021, I made an appointment for a bath and aesthetics to my Pomeranian which is a therapeutic companion pet recommended by my psychologist. When the manager / receptionist arrived I showed her a photo of how she wanted her cut and she told me that it could be done without any problem, it should be noted that I took a photo of the image on my cell phone of the cut, as well as that she specified that she did not want to be cut off Nothing from the tail (as in the image shows it), he told me that in case of having to shave it they would call me which never happened, later I went to pick it up because they called me to say that it was ready, when I arrived there was another person other than the first one who attended me, they charged me and when they gave it to me it was a totally different cut from the one in the image, a lot of snipping and worse still not even a cut for the Pomeranian breed. When I showed her the photo that I showed to the first person as an example, she herself stressed that it was indeed very short, it did not have the "bib" type or the long tail as I indicated, its legs were all badly rounded, in the end she told me that a I'm sorry and that the next cut would be free, however, it seemed to me a lack of respect, professionalism and attention from the establishment and clearly I would not take it again. I attended this center because of the "prestige" they have, which I corroborate is totally false. It should be noted that a Pomeranian cannot have a cut so they have a double layer of hair which protects them from temperature and microbes, in addition to a bad cut, my Pom is delicate on the skin which I hope this has no consequence in his health since he is very short and this any professional knows. First 4 photos that I showed how Example and the person took a photo / the others are of the bad cut.