Hospital Veterinario Medi-Vet - 97302 Mérida

Excellent service by the Veterinarians, very friendly and they solve all your doubts. Affordable prices if you go by appointment otherwise it would be expensive as an emergency. The hospital has very good facilities. They accept card payments

EMERGENCIES CALLED 24 HOURS However, when it comes to emergencies, they can never attend to you, they go twice that I have problems with my cat and despite the fact that he is already a patient at the clinic, I have had to look for other spaces where they treat him. This last one was run over, he was bleeding to death and what they literally answered was "as we told you, today's agenda is full" "I can gladly schedule you for tomorrow". The treatment of customer service and on their WhatsApp is terrible, you cannot have communication with the veterinarian who is attending you, everything has to be done through the receptionist, it makes it tedious and annoying, the veterinarians take turns and you never know when the one who will be “ take the case of your pet”. It's sad because there are very few options. IN RESPONSE TO YOUR COMMENT If this were really true "Emergencies do not need to be scheduled, we have it as a policy in the Hospital." They really would not have denied me the service, the demand for work is understandable but not their INSENSITIVE treatment, NOR THEIR JUSTIFICATIONS.

Excellent service, they treated my Benita with a lot of love, care and professionalism ?

I made an appointment 2 days ago to deworm my dogs and after waiting about 30 minutes they told me that they did not have the product, more or less the response of the person who attended us was: "I'm sorry... get it in another vet". First bad experience that I have in service in general in at least 2 years that they have been taking care of my pets in this veterinary hospital. I hope to get the product to deworm them.