Hospital Veterinario Pet World 24 hrs - 55020 Ecatepec de Morelos

It is a very good hospital, Dr. Martínez provided excellent care for my pet in addition to answering all my questions. I highly recommend it, it is a place where we can trust our pets.

Honestly. I do not recommend it. I consider that the treatment is not bad but more experience is lacking with regard to making a diagnosis. Doctors may not be bad, but it is an administration that looks beyond ethical care, product sales and higher profits. It seems to me more like a boutique care than a veterinary one, as I said I do not consider that the problem is the doctors, they are only employees or follow directions. They request many studies and never come up with a diagnosis. Not even presumptive. In my experience as a health worker, they are seeing if they hit it. Important, since there are several doctors who treat there is no one who takes your pet's case to a hundred, I consider a lot of communication lacking and it is important that whoever receives it in the first instance is the one who takes the comprehensive treatment. With regard to costs, they are very high. Nothing cheap. I took my dog ​​for a cough and it came out worse ... Unfortunately due to bad administration and I mean ethics, doctors may pay who could be more outstanding. Do not take your pets ... It is a warning. They just charge and charge and nothing they fix. Read all the comments ... If the river sounds, it is because it carries water. Take care of your pets and look for better options.

Excellent service from the doctors, every time I take them for a check-up or vaccination they have always received good treatment, today I have my Chihuahua vaccinated and everything went very well, I am satisfied with the service. Thank you. ???

They do not check pets well, they give a quick diagnosis and they administer medications that are not appropriate, I took my pet for an infection and they damaged his kidneys due to the medication they administered

Good afternoon, if you have to do tests on your pet, please do not bring them here, I share my experience, I went on Saturday April 2 for some tests for my dog, according to them they performed a blood chemistry, blood count and urine test, this with a package (well-being profile) happened Sunday, Monday afternoon, I called to find out about the studies and they told me that by chance they had barely arrived that I could come by on Tuesday for them, to which I replied yes, on Tuesday I went to work and in the morning they called me to tell me that it will go through my studies and I told them that it would happen in the afternoon, then they called me again to tell me that it would go through my studies, I arrived as quickly and went to the veterinary hospital, and I they made me wait about an hour to tell me that they couldn't find the studies, they showed me some study sheets dated March 2, to which I replied that they weren't mine and they searched and searched on the computer for my studies and nothing, obviously after an hour I told them that I couldn't wait any longer, and they told me that they would send them to me by mail, it never happened, at night a doctor called me to tell me that he would take my dog ​​again to do the tests. studies again, to which I replied no, that I had paid 1600 for that profile and it turns out that they did not do the blood count and they will only return $300 of the 1600 that I pay, DO NOT GO TO THAT PLACE if you value something to your pets. And to finish off my dog, they gave her a urine test WITHOUT urine, they took us for a ride, they are thieves, inept

Honestly, don't bring your pets... It's a warning! It seems to me more like a boutique service than a veterinary one, for follow-up of vaccines or aesthetic services, of course they are good, but for a diagnosis...fatal. The treatment of the doctors and the staff was not bad, but it is an administration that only cares about profits and leaves ethics aside. I took my pug because he started with tremors, they told me it was digestive problems, I had to take him to "treatment" for 5 days, my baby did not improve and on the 3rd day, he stopped walking and lost strength. They said it wasn't normal but that's all, he finished his treatment and nothing got better. Seeing no results, I changed the vet immediately and it turns out that they injected him wrong, they caused gastritis because he was "getting it right" with the diagnosis and the excess of medications and damaged his nervous system. In the veterinary that I went, it is located in Coacalco and in one day my baby recovered, here he is also still in treatment for obvious improvement. The diagnosis has nothing to do with what Pet World said, in Pet World they only charge you and charge you and send you to consume their products (cans, croquettes, etc.) and they solve nothing. Look for specialized doctors, I trusted them because fortunately I had never had a medical emergency, but for my first experience, in life I go back and leave my babies in their hands. If I could, I wouldn't even give it 1 star. Nobody's life is played with, everyone deserves good doctors. If I hadn't changed my vet, my baby would have died because of their poor service.

Visually it seems like a good place to take your pets, CUSTOMER service is very good, but pets are not. I took my dog ​​for vaccinations and aesthetics, the worst experience, my dog ​​is still traumatized, we don't know what mistreatment they did to her while they bathed her, but they gave her to me after more than 8 hours, all shaved and with spills in her eyes. The skin is super irritated because they hurt it with the machine. I had to take her to another vet at night. Terrible service. My family went to claim and there were more upset customers asking for refunds.

Excellent service, very professional, and they also explain very well the costs, the same as anywhere else, Doc Ricardo, very professional, my Pug recovered as he told me, and the food he prescribed was very good, highly recommended!!!!!