Hospital Vidriera CHRISTUS MUGUERZA - 64570 Monterrey

Excellent service and the best treatment of their patients, all my thanks to the staff.

The doctors and the security personnel are very friendly, the hospital is very spacious, so it also has parking. The time we visited this place there were not many people, perhaps because of the pandemic. The place was sanitized and with all health measures.

Pay attention to your staff. I had a nurse, I don't know if it was new but he was hurting my vein every time, then I hurt my feet because the bandages were too tight and I got a horrible scar because of it.

I just got relieved last Friday. I arrived urgently at 3 am but as my surgery was not yet scheduled because the delivery was early, the protocols according to covid of each hospital when your cesarean section is scheduled, the pcr tests must be done 1 to two days in advance for them to have results, in my case my water broke and I arrived with contractions. Everything was going well but since I did not have my test, my husband was informed that I had to undergo 3 antigen, antibody and pcr tests in order to proceed with the surgery. By having the antibody test ready, they could put me in the operating room. I go to the living room to prepare myself and the staff, some of them do not serve you in the best way as half annoying and my husband did not have the contract because the sales girl never sent it to me, everything was via phone and whatsap. A small extra amount of $ 5,000 was covered. If the pcr test is positive, they must be careful because the account can amount between 50 and 100 thousand pesos, thank God in my case it did not happen like that. The detail is that we felt that our room was very small and when you ask for things that are not in the room the nurses tell you that they are not included in the package and they cost extra. For having entered the hospital emergency and until my pcr test was negative at 6 am that my baby was born, they gave it to me until 9 at night that same day. The meal times as they are very established but they were not very punctual, they spoke early so that one could choose the menu but the hours were different, they brought me my baby and I had not eaten. Only one companion can be in the room and people over 60 years old are not allowed. Only the husband is with you, there are no visits. And the cafeteria has hours that closed at 7.30 pm and there is no service other than going to a nearby oxxo for the accompanying family member to eat something. You can order food for the family member to the room there are two forms of payment: order it together with the patient's menu and then pay it at the hospital cashier or charge it to the room. There are no pharmacies near the hospital. And the babies wear them from 8 am to 10 pm. If for reasons the family member must leave the room, they should talk to cribs so that the baby is taken and also in the case of bathing the patient should go to cribs. The maternity package includes a parking ticket.

The hospital allows Doctors with Specialties taken in the United States to operate. They don't say that you can't make reimbursements from these doctors because the insurer doesn't admit those specialties In the US and basically the money is lost, even so at registration they tell you that the reimbursement does apply, but the insurer doesn't accept those documents money lost to where you have to complain

They operated on my sister two months ago for a Gastric Sleeve; Excellent hospital protocol, Edith was very attentive to what we needed (laboratories and COVID tests), she took us by the hand throughout the process. It was very welcoming, excellent service.

The best Hospital in Monterrey, I recommend it 100%, it is very worth it since its doctors who attend, my respects, are very serious, professional and experienced, it is better to go directly to a place like Hospital de la Vidriera than similar ones, here normally the consultation is at $500 but I repeat it is worth it.