Hostal CASA MX centro - 06060 Ciudad de México

Stayed here for 5 nights, Manuel checked us in and he was super helpful. The hostel was super friendly, clean and nice to be at

I've stayed here for a looong time so that even all the staff here have already remembered my name(in Chinese!) ? Everyone here is very welcoming and helpful: Manuel, Dulce etc. I really like the location and hot & nice shower in the hostel.

Our stay here was amazing. The reception staff were very helpful with any problems we had, especially Rubi Manuel! Would recommend.

Nice Hostel, I liked the room with the 8 King-size beds. Very kind and lovely staff, always there for you at the reception. Well located Hostel. Overall a very good experience. Thanks ??

Very nice hostel! Great location in the middle of everything. Room was lovely and clean with hot showers!! Staff were very kind - especially Rubi Manuel.

Location excellent I got lost enjoyed markets bought a padlock too for my locker. Found huge cathedral park palacios tiny street food cafes and taco stalls so a nice start. In spite of my bag going missing at airport! Dont think staff were helpful at beginning as didnt realise my exact situation.. but now manager and another few staff including a lovely girl have helped me so much so all amazing. Hostel is quiet and wifi great in a beautiful building with nice little bar and cafe.. only thing dont like now no free tea coffee and water! My bed is very immaculate with nice fan and ultra clean bedding. Bathroom same as upmarket hotel and really spotless. .it s not a party hostel but nice enough..pretty as you walk in and nice decor in bar area. Also a small tv room with settees..people who want to chat will... It would have been good to have checked in early without charge as most hostels do this now but staff dont make rules. Be respectful practice your Spanish.. people love it..

I had a rough time at this hostel, and am honestly surprised by so many positive reviews. I booked the queen bed room, and when I walked in I was very struck by the mugginess. The beds are on an elevated platform, so it was even stuffier up there. There is 0 ventilation or air circulation in that room, so if you do book this hostel, I would recommend NOT booking the queens. Breathing everyone else's sweat and breath was ... unpleasant. I barely slept because of the heat and humidity. While they refused to refund me so I could go somewhere with a window or vents, they eventually offered to move me to a smaller-bed dorm with windows and a terrace that they said I would *probably* have to myself. This was sweet and went ok until a staff member barged into the room at 5 am one morning, turned on the light, woke me up, and asked me to take my drying socks off the terrace (that I was told was my personal terrace). Wow? Other issues: There is no drinking water for refilling. The whole time you stay you'll have to buy bottled of water on the street or from their shop. They ... don't give you sheets? You get a mattress with a protector, a blanket, and a pillow without a pillow case. No idea how this is supposed to be functional, and no idea what they actually wash or how often. They say they have a "kitchen" and a shared "terraza," but it's actually just a loud enclosed bar on the top floor blasting mostly bad American music. No kitchen access for guests that i could find. The workout room is more of a fluorescent-lit closet. There's barely any natural light in the whole place. It's a chain, which means not much personality and clear efforts to cut corners. Now for some nice things! The workers were super sweet, to me and to everyone I witnessed them interact with. They definitely tried, and were obvi just doing as they were told. They didn't have much control over issues like whether or not they could refund me, or how the rooms are constructed, but they treated me with kindness regardless. The bathrooms and showers are really nice and so clean. The bunks are also luxurious. The twin is definitely big for a twin, and all the bunks have great privacy and sufficient head room for sitting up (if you're not all that tall). There's a good light and a USB port and plug in each bunk. Hope this is helpful for folks choosing a hostel!

I booked this property on booking.com as a pay at property option. However, they put a hold on my America Express for the FULL amount 11 days before my stay, even though I had the option to cancel for 9 more days. This is against their own stated policy and an unauthorized charge. If I wanted to pay the full price now, I would not have chosen to pay later. When I contacted the property, they said that it was only a "hold" and that I could choose to pay with a different card when I check in. Do they not understand that a gold still removes the money from my credit card for almost 2 weeks? Booking.com said that they should not have done this and they will be investigating. Beware!