Hotel Balajú - 91900 Veracruz

It's a great place to eat, the food was delicious and it have live music, i recommended a lot

Very nice place, excellent for business travelers, they only need to improve internal phone lines and air conditioning at elevators

Super clean, staff is very nice and helpfull peacefull and kid friendly

Average When we arrived we thought that the location of the hotel was worth its over-the average cost. It’s definitely a good sea view, and if you are a fan of early wake up calls, you will definitely love the trumpet playing early in the morning to wake up the cadets at the military college right in front of the hotel. The bed linen was dirty. One white towel had a big non-white spot on it. If you finish your small courtesy water bottle and try to get another one, you might not find any at vending machine. Even at night, the hotel staff will direct you to walk to a grocery shop about a couple of blocks far. At the restaurant, the friendly waiters will make sure you understand that your free continental “breakfast” only includes a plate of fruits, ONE glass of orange juice, only ONE piece of bread, and only ONE cup of tea or coffee without a chance for a refill. However, they would generously tell you that you could opt for the buffet, paying its full cost without any discount in exchange for the free breakfast coupon.

Nivea ambiance, clean, not so strict about the covid-19 protocol, great food, price is okay, rooms very good. And the staff is just polite.

They cleaned the rooms really well and all the staff was nice and helpful!! The view from the rooms was very nice also. The food was great as well!! Had breakfast here every morning and sometimes would try the buffet on the weekends. I stayed here for 10 days and everyday was wonderful, I really recommend this place to anyone !

Very nice and clean hotel. Decent restaurant offering a breakfast buffet. The rooms facing the water are the best, the ones at the rear have a depressing view of inner Veracruz. The A/C is quiet, the TV has the option to play English tracks. I would have gave 5 stars but the employees at the front desk are less then helpful. It pays to tip your bellhop well. He was able to get us a ocean view room when the desk said no rooms on that side were available. This was the second time staying here. Both times the bellhops were a godsend and extremely helpful. They ensure I will return again.

Rented 2 rooms together mother is disabled, needed rooms together, hotel could not provide what we paid for 1.Broken air-conditioning, no cold air, room stays at 27c /81 f Other room is ok if the curtains are closed all the time 2.Dead bolt not working well on mom's door 3.wifi working sometime. 4.safe not working probably dead battery,used safe in other room. Evening desk staff said manger would come,no manager yet day 2 Will not stay again Not recommend