Hotel Casa Maya - 77500 Cancún

Good place for families of course, very very outdated rooms/furniture by decades. They could use some serious upgrading. They also did not provide me the room I paid for and should have probably provided a partial refund or something. No deposit was required. Their indoors bar was shut down, useless. For drinks you have to go outside, those were terrible. The outdoor restaurant only serves pizza. The breakfast restaurant was mediocre, high priced. Again, great for families. The Jacuzzis, pools, and private beach are amazing pluses. The place is affordable too, spacious. Room service was good.

This is my first time coming to Cancun, and I'm happy I stayed at this hotel. The hotel itself was beautiful at first glance, and offer so much here. Not only you have a swimming pool and jacuzzi, your a couple of steps away to the beach. My hotel room felt like I was staying in a condo, equip with a kitchen, a living room area and a balcony. My room was always clean when I comeback from my activities. I will definitely be back here when I travel back to Cancun.

Great hotel. Rooms are outdated, but clean. Daily housekeeping was appreciated, however our amenities/towels were not refreshed everyday, as required. The AC in our room had 2 settings - off and freezing cold, so we would either melt or freeze at night. We loved that there were always free umbrellas and deck chairs available on the beach and waiters were always circling to take our order. Really beautiful and clean beach. Nice convenience of having a mini-mart on site. Free parking available for our scooter. Smooth check in/out. Great location between downtown and HoZo.

Real review for the skeptics (proof... Testicles) Not a bad hotel, make sure you're getting a good price, I wouldn't pay full price, but if you can get a good deal on a 3rd party site like Priceline with coupons etc. It's worth it. Beach looks nice, plenty of amenities, pizza at the outside restaurant was good, beers affordable, staff is nice and helpful. Haven't been out to the other beaches or hotels yet for comparison but as an avid traveler and money conscious spender, I am not regretting this stay.

To start off by saying, the hotel itself is perfectly fine. The beach is stunning and the pool is great. Those are where the “good” points end. The staff is awful! We interacted negatively with at least one member of every department. Management and reception repeatedly ignored us or outright hung up on us. We requested multiple items (napkins, extra pillows etc) from housekeeping/room service and never received them. We had a waiter blatantly lie to us about dinner buffet being included in the cost of our room, and surprised us with a $100 bill after also attempting to overcharge us by doubling two items on our bill. My husband and our friend traveling with us are both of Mexican descent and speak fluent Spanish, but were constantly treated as if they had no idea what they were talking about from multiple staff members. The entire staff from management down to parking attendants need a refresh in customer service and hospitality. We would love to return to Cancun, but quite frankly, we couldn’t be paid to spend another night with the Casa Maya under its current management.

Clean, friendly staff, nice pool area. You get more than you are paying for. It is not fancy but really good. Very good parking. And the most important reason why we choose the hotel is the great beach. This makes it very unique.

Definitely the worth the price! The location is pretty good and it's near bus stations. The Restaurants are okay and the price is in medium range. There is also a store in the hotel but it's not cheap, in compare to local stores. The staff did a great job and we're very friendly. Problem is actually the beach. It's not the Hotels fault! There is a lot of Seaweed on the Beach and the smell of it is horrible. Be aware of that in case you really want to enjoy a week on the beach. Still, all in all it's a great option to stay in Cancun. Big thanks to the Hotel and staff. Room 4/5 Location 4/5 Restaurant 3/5 Beach 3/5 Pool area 5/5 Staff 4/5

The beach is beautiful. In the morning it is perfect for swimming and some snorkeling. After about 10-10:30 the boat/jet ski/water craft start, water still great but has waves not good for snorkeling. The pool is nice but not very big. They have an activities staff and Juan is the best. The resort is old and can use so updating. We have been staying there for over 20 years since the staff and location are great. Breakfast buffet is really nice but there lunch/dinner just so so. Our unit had a kitchen so you can make your own meals. They do have a Happy hour at the bar by the lobby 6-8pm and you can also order pizza or appetizers.