Hotel Casa Palacio - 62738 Oaxtepec

It is a place that calls itself a hotel, but they don't give you towels, soap; in itself amenities. In addition, the man who receives you is super aggressive, you can not ask him about where to park or about the regulations of the place because he answers very rudely that if you do not think you can leave. He challenges you all the time. We had 30 minutes to arrive and we had to report to Airbandb his aggressiveness towards us and we literally ran to another hotel. Besides it looks like a public spa, the chairs and tables are super dirty and they bother if you ask to be cleaned. They force you to consume food and drink; But they have nothing more than snacks and quite a bad taste, on their page they offer you parking and you arrive and it is to park on the street and they tell you that they take the cars and if you want security the cost to park in a safe place is $ 85.00 per night extra to mo already paid. The atmosphere is of a public water park, the pool is super dirty, the water looks milky. But the horror is the attitude of the administrator so it seems that he is looking for someone to hit. Really look for a place that is actually a hotel.

Terrible service, the Host (owner) very gorosero and with very bad mood, incredibly hard beds, it seemed that it had no mattress. The owner changed the clauses at the last second and can not introduce any drink or food not only to the common areas, but to the rooms and to the whole hotel in general. Very bad service and I do not recommend it at all. If good luck comes, because from my point of view this place should not be called a hotel, it is more, it should not be open to the public.

Nice place to spend a weekend.

The place is very beautiful, it is quite spacious and the rooms are spacious, the garden is well kept. THE BAD THING ... it does not have parking so you will not have your vehicle in case of an emergency because the care staff also leaves at 10pm and locks the access with a key. they fill the pool with cold water during use, they clean it only on the day you arrive because the next one they do not perform any more maintenance on chlorine tablets, the measure of the pool is almost completely 1.70mts. The rooms have only single beds with a stone base, without an extra blanket, only a bedspread and pillow, they also deliver it to you with a single roll of toilet paper for six people that are per room and without towels or amenities, they only have cold water in the showers of the rooms. They do not have extra bathrooms for when you want to be in the pool it is forced that you enter the room so everything gets wet. I think it is fair to say that for a weekend house it is not functional.

The worst of the worse. You only see the ceiling fans that are not going to fall, they are all loose, that if you have light in the room and water in the bathroom is a luxury. Filthy pool. It has a for sale sign because no one stays and be thankful if they don't open your car because it doesn't have parking you leave it on the street