Hotel Castillo Santa Cecilia - 36020 Guanajuato

A quick summary: The toilet had a leak. The toilet handle did not work. There was a loud pump that went on every ten minutes all night long. One jacket went "missing". It was inside the room's closet. Lack of basic services such as phone, soap, and remote. Save yourself a bad time. Do not visit this place.

The rooms ruin the whole experience, they are extremely dirty . This was my bedroom . The outside is pretty .. I can recommend just go to eat something to their restaurant to take pictures if you want pictures.

I just walked around the facility and had a cup of tea in their restaurant. The views and history are incredible

Photos that I enclosed will say it all. The photos that are on there website are not what my family experience. Horrible place to stay. We had to leave before are days expired.

The place is beautiful, would have been perfect except the beds and comforters are old, like ancient.

On Wednesday, December 1, 2021, my husband and I arrived here in Guanajuato for a romantic honeymoon and we were really looking forward to starting off at Hotel Castillo. When we checked into the Hotel and got to our room, there was a very strong odor. Upon further investigation of the room, we noticed multiple stains on the bed sheets and the TV did not work. We went to the front desk to ask them if they could move us to a different room. She walked us over to a "suite" and upon initial review it seemed to be at our satisfaction. Once we started getting settled, my husband went into the restroom and saw a big cockroaches When I went to inspect the restroom, I saw an additional one and one next to one of the beds. We immediately packed our bags and left the Hotel. Talk about a horrible first night to our honeymoon. Thank you

Literally just a bed. This motel is just for looks, and just on the outside. Rooms were clean but seriously lacking in every other aspect. Zero amenities minus running water. Bathroom needed some major fixing with everything. Not even cable TV (fuzzy antenna). Nicer hotels that are in the city center for cheaper and closer to everything.

This was a wonderful experience for me. In all my travels in Mexico and the US,and Europe I have never stayed in a castle. The grounds and architecture are absolutely beautiful. The staff was friendly and helpful. There were areas; some furniture and upholstery, that were a tad shabby and needed to be redone or replaced but for me, it did not take away from the charm and experience. If you are looking for a Hilton hotel experience, this is not for you but we loved it.