Hotel Cielo, boutique In Playa del Carmen - 77710 Playa del Carmen

I love this little hotel, it make me feel at home. Excellent service, new mattress, in the heart of Playa and one step away from the beach

This Hotel absolutely wonderful. Each room is cute/unique and well put together. Very clean and well-kept. On the top floor you have a beautiful view of the ocean. Hotel Is close to the ocean, walking distance. They also have amazing restaurants close by. In particular the restaurant right next to them “ Carboncitos “ delicious food and awesome service from both hotel and restaurant. Jose and the young man that work at the front desk are helpful and very professional. I can’t wait until next time!! Thank you so much!!

Great place to eat. I love the restaurant! The rooms are amazing too. Beautiful view from roof top. Still the same great place it has been for years. The only change is, like the rest of the world, they are dealing with a labor shortage.

I stayed at hotel Cielo in early January and was immediately hit by the authentic look of traditional Hispanic culture. We checked in and was aided by extremely helpful staff as we settled in. The view of the Caribbean Sea from our room balcony was simply breathtaking. The room, you knew was very clean and well maintained and provided probably the BEST mattress I've had at a hotel, and I travel often. The proximity to the bus station, as well as the ferry, both less than 10 minutes walking, is something you can't beat considering it is right off the famous 5th Avenue. We were all settled in and then took a walk to the rooftop. The view, the fresh Caribbean breeze, will sweep any worry away as you are taken away to relaxation. It truly is a relaxing view. The entire hotel gives you that feel of relaxation. Then, the highlight, the attached Carboncitos Restaurant. Truly amazing food! You must have a margarita a la Steve as well as the pulled pork. Also, the steak and seafood is simply amazing. Everything we ate there was mouthwatering. I can't talk enough about how friendly each and every staff member was. If you are looking for a truly unique experience, with great location, cleanliness, staff, and comfort, this is your place to be. Make sure to book your Playa del Carmen stay with Hotel Cielo.

Perfect location! My fiancé and I initially planned to check out a few different hotels but we loved everything about Hotel Cielo. Our room was beautiful, with a smart tv, and a beautiful view of the beach. Loud at night but that was expected. The staff were amazing and so helpful. Definitely returning.

My husband and I stayed at Hotel Cielo for our late Honeymoon celebration (as we got married in the middle of COVID). About a week before our trip I started to get nervous about how much would be open, based on the variant, and what I had read in the news about possible shutdowns. A quick call to the Hotel Cielo team was all that was needed to alleviate my fears. Jose answered all of my questions in wonderful detail, and really left the decision in our hands - they were flexible but assured us that if we came, we wouldn't regret it, and they were so right! We arrived and were checked in by the very lovely Front Desk Agent - she was there throughout most of our stay and always warm and welcoming. The room was exactly as pictured - no surprises. Housekeeping service was prompt at refreshing our room and towels daily. As you will read in some of the reviews, the streets can be noisy at times. Honestly, we loved this as we were right in the mix of things - you are so close to 5th Avenue! Some of our favorite moments were enjoying the views and people watching from our balcony. On our final night, right outside of the restaurant (and our room), was a very talented young artist who was singing to the diners in Carboncitos - it was such a treat that we ran down there to tip her, as it was great entertainment from the comfort of our room! The location was absolutely perfect. We did multiple tours and also took time to walk around and explore on our own - absolutely everything we wanted to do, including various pickup points for transportation, was within walking distance from the hotel. The beach is SO close, which is an added bonus as the hotel will provide beach towels and you can leave your valuables in the room. Sadly, we had a VERY early flight out of the Cancun Airport and had to depart the hotel in the wee hours of the morning. The overnight staff member did not have full access to our account to return our $25 deposit when we checked out, but promised to pass along the details to the morning staff to coordinate thereafter. I received an email later that same day, as well as subsequent phone calls from the owner, Steven, to ensure that the transaction went through. This follow-up was such a nice touch and greatly appreciated. Great service and leadership comes from the very top - and it's apparent this is the case at this quaint and lovely hotel! We will definitely be back to Hotel Cielo and Playa when our travels allow!

3 star hotel. Basic. Overpriced for what they offer. No cable TV. Noisy AC units. Do not get rooms 1 or 2 on the main floor. Very noisy all day and night. Very small rooms with even smaller washrooms. Service is good special from owner. Remember here you get what you pay for. Carboncitos restaurant very expensive.

A uniquely beautiful hotel! Centrally located for all the fun of fifth avenue, close to the ferry to Cozumel, and walking distance to the beach. Our room was absolutely beautiful and the staff was very kind. The rooftop is a great place to have a glass of wine and enjoy the view of the ocean and lights of Cozumel.