Hotel Costa Club - 48333 Puerto Vallarta

I already had 4 years without going and now it is completely different in all aspects. I was a customer since 2006 I'll start with the entrance. Very hot in reception they do not turn on fans, it took us about 30 minutes to check in. The bellman had too much work so we carried our bags. The older man who is at the entrance offering "free breakfasts" in exchange for going to a hotel, very rudely told him that I did not like going to "therapies" we came to rest, he was offended and said: I only sell those to "gringos" they can pay. When I got to the section 9 room, I asked someone to explain to me how to use the air conditioning because it didn't turn on, it was an older man from maintenance to whom I explained that the chambermaid came to me first and told me how to use it, for which he got upset. the Lord; That's what the bellman is for, I told him I had a lot of work and we decided to come to the room with suitcases. Room floor 9, the chambermaid very friendly and does her job well. Very X "remodeled" room, uncomfortable beds. Restaurant. NO variety in food, crafty waiters, they only come to remove dishes when you are about to get up and demand their tip. I had to stop to serve myself everything and take cutlery, even so they take offense because on several occasions I did not leave a tip. Waiters without service attitude. Half of the dishes dirty with food remains. They recycle the stews, what you see at night they take out in the morning and vice versa. Pool, always cold. Bar: they "jump" the customer, an older adult asked the bartender for an Alfonso 13 and he answered; How do i do it? I can't take the sugar out of the liquor. BEVERAGES with alcohol of very, very poor quality, as cheap as possible. Snack, the lady who had her injured hand very attentive, very kind, without her asking, we left her a tip, excellent service. Night tacos, if it were non-industrial tortillas like Soriana, their tacos would be a hit. Snack bar, Edwin is a good young man, pity his colleagues who abuse and "steal" his tips. When the young man is not there they take money from his tips. BEACH, impossible to swim, pure stone everywhere, in fact leaving the hotel is not sea sand but river sand, when entering to swim at the beach pure stone. There are sun loungers but hardly any umbrellas, what you have to do is rent umbrellas from the vendors outside the hotel. How is it possible that users put their speakers with music and they are not prohibited from doing so. NIGHT SHOW, excellent, entertainer who is in the hotel all day, very friendly. Few wear face masks, it should be mandatory, almost no one wears a face mask, at the hotel entrances they do not check temperature, they do not put gel, they let you order food and drinks without a face mask. BAR at the entrance: always ugly music on the screen and at a high volume, I better not go. PARKING LOT. Very small you have to wait until some guest came out. I would NOT return to this hotel by mistake and I would NOT recommend it, staff with no service attitude. there are better options

All excellent food, my room had many mosquitoes (although I think it was only in my room), very friendly staff except for the receptionist.

after 5 years visiting with family they do not change. the same. poor quality drinks. minimal buffet served seafood cocktail. it is not fair for me to spend extra $ to consume outside the hotel in this that. they lack. the same a good beer. future changes. greetings client and family lion GTO ?????️