Hotel Delfines Acapulco by "NG Hoteles" - 39670 Acapulco de Juárez

Terrible stay, my summer vacations were horrible thanks to them, please be careful when you go, they do not allow coolers to be brought up to the room, but such a strange thing, if you can take dogs, this hotel is horrible, at least the girl who cleaned my The room was nice, but still, they don't change your daily sheets, they just lay out the beds by hand if you tell them to change them, the guy at the reception very arrogant as if he were the owner of the hotel, really, the hotel is bad and horrible bathrooms, there are more options, look for them well

The facilities in general are terrible, the staff is not very friendly. The bedroom door did not even close properly and the bathroom door did not close at all. Uncomfortable beds. The "economy" room is very very basic. Nothing to do with what they show in photos. And to finish it, they stole clothes from our suitcases, a complete change. Terrible from head to toe.

Terrible experience, I hired it with price travel, facilities without maintenance, everything had flaws, I will never go again in my life, the reception is very nice, but inside, fatal, they do not change sheets, the air conditioning leaks water in the bathroom, I do not know I recommend......

The good thing about the hotel is that it is pet friendly and it is beautiful that they give puppies up for adoption they have several puppies to give, that is the only good thing, the bad thing to start with is that it is not even called Hotel Delfines ha, you arrive at the hotel and there really is no staff, only one person at the reception, you arrive in the room and it smells very musty, the walls are a little broken, the mosaics are falling off, the telephone does not work, the sheets are very old but they seem dirty, at night there is a bar upstairs They say it's until 1:30-2 in the morning, which is a lie, it's like until 5 in the morning and they don't let you sleep, people relaxing outside the rooms and nobody says anything to them because there is no staff , the stairs are cracked, the walls, the pools, it is seen that since the 2017 earthquake it affected the hotel too much but they do nothing to fix it, the lobby is all cracked and they put pictures and dispensing machines to hide, there is not enough light, at night there is no p personal, only a cat on the computer, they don't do anything to give it a sweep or a mop either, it's super dirty, not even a passing hotel is like that... I really don't know if they are allowed to provide service because the hotel is about to fall into any time, if an earthquake comes, it will fall, I do not recommend staying in the hotel, it is clear that in its time the hotel was fine, rustic but fine, but now it is lousy, the balcony railings are also about to fall, this the entire hotel is cracked, the only good thing is the location and the puppies for adoption, I hope they adopt all the puppies and then close the hotel, it is not possible for them to provide service when they are about to fall.

For what it's worth for others, I want to tell them that the service of some people is very good, however some guys are quite rude... And the worst is already bedbugs in the room... We booked it through Booking and even so it was quite unpleasant room... It's the first time I've booked like this and I was really disappointed

Rooms in poor condition with broken windows and doors, many flies in the room, the towels they give you are broken, the beds are dirty in short, a terrible stay, I do not recommend them! Look for more options so you don't get angry or waste your money.

It's horrible, don't stay there, you're going to regret it, it's very dark, the environment feels ugly because of the dirty bathrooms, the water leaks, there is no hot water, the towels are torn and stained. And they don't do azeo apart there are big cockroaches. UGLY FROM HEAD TO TOE. Not even those in Acapulco recommend it.