Hotel Diana Único - 72000 Puebla

Absolutely stay away! No air conditioning when we checked in and then would not give us a refund when they could not provide us an air conditioned room. The manager charged us for the full stay of 4 days even though we left the same night we checked in. An absolute rip off!!!! Stay clear of this place!

We stayed in the King Suite?and the rooftop restaurant views were outstanding! Very close to the historic main plaza.

DONT GO THERE and save yourself headaches. The whole experience is simply shady. I booked through booking.com, paid at the desk with my reservation code, they recieved the cash and cancelled the booking order (I gues so they dont pay the fee), and even when I told them that I recieved mails from booking they told me that it was taken care of, but obviously they didnt. The breakfast included is only coffee and two pieces of fruit, and you can order and pay extra for some regular breakfast (more expensive than outside), we did it and paid, of course, they didnt want to give me a reciept. The parking is a couple of blocks away, I staid a couple of hours extra after check out and was willing to pay for the extra parking, again, they recieved the money but refused to give me some kind of reciept. In the bathroom there was only 1 little soap for two people two days :s It is not a lot of money they "take" on these actions so you dont start a fight at your vacations, but you feel unconfortable with all the shady stuff going on there. Better go somewhere else and avoid these crooks.

Prices are reasonable. Staff is friendly and kind but some times you can feel that they are over you for the tip. Interiors are simple and clean. Not a luxury place but good enough for business and staying safe and sleeping well.

The rooms are beautiful for the price. Bathroom has a rain shower head but the pressure is middling. Large flat screen with netflix was fantastic. Nice rooftop bar. The night I was there, I left the room for dinner. I grabbed the key out of the power slot, but it didnt work so I assumed it was there permanently and the guy from the front desk didnt leave the key. When I returned from dinner, I told the woman at the front desk, "no tengo llave." I dont have the key. She replied with "no habla ingles"; well clearly i was speaking spanish, not english. i know what I said. It turned into a big ordeal because she was so unhelpful; the general manager had to come down. I havent emailed the owner yet but its on my list to do. The two guys who work the front desk during the day are exceptional, very nice and excellent, so its regrettable she works there. She single handedly degrades the service levels.

Really disappointed with our stay here. Good location in the historical party of Puebla within close walking distance to all attractions and many good restaurants. Hotel staff were very friendly. We were disappointed that hotel basics are not available; no water for the room. The complementary bathroom accessories were limited to a tiny bottle of something, no label to describe the product, we assumed shampoo. The included breakfast was terrible, consisting only of fruit and Melba toast (see picture). Extras were available for order but weren't that great either. All in all a disappointing stay, we've had better stays at hotels with less stars.

It's ok if you don't plan to sleep... the noise isolation of the rooms is very poor. You can hear EVERYTHING from neighbors and if they decide to watch TV until late at night or early in the morning you are in for the show. The parking they offer is in a remote location so a valet will take your car and bring it when you need it. What happens with the vehicle in the meantime is up to the gods... We booked through booking.com and this means our breakfast was second rate: fruit, toast, coffee or tea. We discarded the included breakfast and went elsewhere. Our room had only 2 electricity outlets!! One in the bathroom, and one on the left side of the bed.... nowhere to plug the laptop if you need to work. Otherwise ok. Location is excellent, clean, well equipped, friendly staff. Comfy bed. Good deal for the money if you don't mind lousy breakfast and bring earplugs.

Very stylish and modern rooms. Lighting is great, has a soft subtle dark orange light that set the mood very nicely drift off to sleep with. The towels were very rough though, not a deal breaker but if you like soft towels, check before you use.