Hotel La Casona de Sisal - 97356 Sisal

Pet-friendly and comfortable rooms. The receptionist is very friendly.

Close to the beach, rooms with all services and first class, clean, in the pool area bathrooms for adults and children and clean, I recommend it.

Beautiful hotel, small but very nice and comfortable. You can pay by card and issue invoices.

Excellent hotel, a good rest. Comfortable, spacious, comfortable rooms. Your host Victor, 3xelente too!

Excellent hotel, very comfortable, clean rooms and very good location

Excellent place to rest. The hotel is very new. It is very close to the beach and central. Your restaurant is very good.

I wish I had found more honest reviews before staying here. THE PLACE IS NOT WORTH IT: the room they assigned me was right next to a private house where there was loud music and everything could be heard in the bedroom, the door is like aluminum and it is not enough to contain the outside sound. Another design issue in the room is that it has very high windows and the blinds do not go all the way up, so even if you turn off the light you can see the lights from outside that are like a club (purple), so if you are looking to rest, this is not It's the place. In addition, there is no elevator and they do not help you carry your things to your room. The distribution of the furniture is horrible and leaves you with little space for suitcases, the television, although according to smart tv, is of poor quality and I could never connect my cell phone or use other Apps such as YouTube or Netflix. It has no extra amenities, nothing. The bedroom is very basic and simple. By the way, I made my reservation on the Airbnb App to avoid unnecessary paperwork upon arrival, however they never sent me instructions for my room and when I went to reception, the guy made me wait and sign some papers. I do not understand very well why they offer their hosting services like this if they are going to continue using tedious procedures. I just wanted to get to rest. They inflate their costs by presuming that everything is new and even leave you an envelope to tip their cleaning employees, even though Airbnb has already charged you a fee for that service. Surely there are places that are worth more and have better value for money. It is clear that they lack a lot of experience in the hotel industry, here the details count a lot. I suffered a lot this stay that was to rest and have a good time. A pity, seriously. I would never go back or recommend it until these issues are resolved, the place can improve a lot.

Comfortable rooms, lousy food service, no gas for breakfast, continental breakfast burnt bread, we wanted an additional continental breakfast paid for and there was no bread (incredible logistical problem on the part of the administration). The service was 15 minutes to serve the fruit for two people and 25 more minutes for the third person, the bread one burned more than the other (2) there was no third, the juice 10 minutes after 2 and the third 10 more minutes. Incredible problem of logistics and supply of inputs. They left us a lot to owe and this investment if they continue like this they will fail. Your responsible manager is very deficient. The attitude of the staff is one of total kindness. Breakfast is served on the third floor (the continental) exquisite view but the staff has to go up and down for each product they do not have the supplies or enough equipment and at hand. Sad moment, bad taste in the mouth.