Hotel Los Aluxes - 97000 Mérida

The service was not good, people were rude, the wifi was a joke and the tv wasn't working.

Relocated here from Playa Del Carmen because of a hurricane. Not comparable to where we came from but doing the best they can. Our travel mates AC is not keeping up. There are 2 full size beds and a twin in this room.

Great service, interesting building. Can't recommended this place for the price.

Incredible value. Boutique style Hotel with enchanting Courtyard, lounge chairs and hammocks to relax and pyramid inspired dipping pool 2 cool off.. Clean rooms and wonderful staff. Cute restaurants and shops nearby, easy to walk 2 attractions and Zocalo.

Very well located with parking Main Cons: Loud music until late in the evening Quality of the room is ok People are very nice

Everything in the room was very old and needed renovation for sure. In the middle of the night, the ceiling started to drip, assuming it was coming from the aircon upstairs. The toilet was dripping too, it had a crack on it and gave a horrible smell. The room didn’t even receive the wifi connection. The only good thing about this hotel was its staff (they were kind and very helpful) but bear in mind they were able to speak in English very little. Definitely not a 5-star hotel, don’t know who decides these ratings in Mexico based on what criteria..

Hotel personnel was terrible, I came with a group of foreigners from different countries and were hoping to have the same experience they’ve been having in other cities. In the end personnel was super rude, no disposition towards us, specially security inside the hotel and the waiters

We're to start... we had an ordeal our first morning, the toilet spilled over which was really gross. We tried to request a refund to move hotels which was a 2.5hr ordeal being told yes by one staff member and no by others. The sales manager refused to refund any of our booking and booking.com couldn't help. We were offered other rooms beginning with a standard room when we had booked the suite. The "suite" is not much more than the addition of an uncomfortable couch and the balcony offers no respite being enclosed. If you open the window the room howls and its very unpleasant. The lifts are extremely slow and a lot of the time occupied by the staff who do not make room for you. The cleaning staff were very rude, going as far as rolling there eyes and shaking things in front of my face when I didn't understand. Mold on the bath plug. No toilet paper in the room. Tissues were not replaced. The bottled water was also not replenished once during our stay.Sheets on the bed didn't actually fit which made for some frustrating nights trying to untangle myself. Towels were thin and fraying. The pool was not a great retreat as the staff were consistently using the shower area to fill buckets and sometimes hide. Which made the area noisey and high traffic (not something that is pleasant when you're in a swim suit trying to relax) Breakfast staff were very forward when asking for tips which is confronting and uncomfortable when they didn't actually do anything but their job. I know it's a tipping country but I tip if and when I want and only if service is right. Staff were eating behind the stations without washing their hands after. The lady at the service desk was coughing without a mask into her hands without sanitising after. Poor hygiene all round. We had to jam a sock in the door to stop it banging and the silicon had worn out of the window sill so the room howled with the wind. Our "room with a city view" was as low as they could make it so they didn't have to go upstairs. We were told higher rooms were not available then when we had the toilet issue everything magically changed. The key card for the room stopped working everyday. No it wasn't kept near anything magnetic. 10-15 minutes wasted 1-2 times a day. There was no hot water 3 times during our stay. All in all, a terrible stay with rude staff (not all some were good) and poor facilities.