Hotel Mansión del Valle - 29240 San Cristóbal de las Casas

We didn’t hate it or love it. We stayed for a week. The first room that was given to us was below expectations, dark, smelled damp and really noisy. Once we asked for a change of room they changed us to the rooftop room which was A LOT better, it had a nice view and the room and bathroom were much newer. We liked this room. The biggest issue here is that it’s super noisy, it could be better insulated but I think t might not be the hotels fault as the city is very noisy with firecrackers at 6am every morning and music in the plaza till 12/1am. The decor is nice of the place and the hotel staff are very nice. What I didn’t like is that whenever we asked for recommendations for tours and things like ambar, coffee etc the guy we spoke to tried to sell their stuff or people they know rather than several recommendations. I get it’s a business but this made me feel it’s too commercialised. We did one day trip with them and realised that they charged 100 pesos more than tour companies like jalapeño tours so we didn’t book any more tours with the hotel. The tour operator they gave was also not very nice. The buffet breakfast was not tasty at all, the eggs were watery and it was too much for what it was. The location was really good though. Overall, I think it’s not the best value for money as there are cheaper places with same service, definitely didn’t feel like 4 star hotel.

It is a nice hotel Nice rooftop Nice lobby No coffee... in room Wifi was horrible and confusing (too many networks) Also my shower drainage was clogged

The hotel was clean and the staff was friendly and helpful. They have a restaurant where the food is fresh and delicious. I would definitely stay again.

I really liked the hotel. Instant check-in, suitcases were delivered to the room very quickly. The staff is professional and attentive. Everything in the room is clean and tidy. There is hot water, but very low water pressure. Wi-Fi in each room, but you need to choose your access point with the maximum signal level. For breakfast I liked the juice of fresh oranges and scrambled eggs with bacon.

Great service, good breakfast buffet, wonderful staff.

One of my host enjoy stays in a hotel. No heat or ac, but charm and comfort with an atmosphere making my stay special.

Hello everyone, I am a frequent traveler, my husband and I are always trying new places. This hotel is so frocking cute,Govea the impresión of a small Hacienda. Rooms are great and our bathroom was huge; we ate at the restaurant as well, tacos de arrachera are amazing and the camarones panzones are so yummy. Staff is super friendly and they have a garage to park your car. Quite handy. Let me tell you stay here is super close to the center and is so beautiful. Place is super clean and last but not least it has a great roof top. Come and stay you will not regret it.

I overall liked my stay in this hotel, particularly the location (central but in a quieter street) and the balcony of our room, facing the church and with sun most of the day. Also everything was very cleaned and the room seemed pretty new. What I didn't like is the bed, pretty hard and uncomfortable - at least for me- and the staff of the reception that was not particularly helpful when we asked questions or support (at some point we had to do an international call to block our credit card and they only said to us, with zero empathy, to just go to oxxio).