Hotel MX aeropuerto - Venustiano Carranza

HUGE DISAPPOINTMENT... The hotel concept and location is good, but everything else was just horrible. We have booked a room for basically a few hours, as we arrived to Mexico City at 6am and our flight was at 8pm, for this reason I have called the hotel directly and they were very kind and supportive to accommodate our request of early check in and same day check out, they assured us there is no extra cost, we just need to check out by 2pm. We arrived to the hotel, the extra cost was added on our bill, even if I explained they did not care. But then after the check in we got truly truly disappointed we have payed around 130 dollars to stay for about 6 hours...the room was not cleaned properly, the floor was full of dust bunnies, the walls were dirty and overall very poor maintenance. We went to get breakfast, there were 2 choices on the breakfast menu: Scrambled eggs from the PREVIOUS DAY and Chilaquiles that looked really horrible, the fruits were also off, not fresh...we ended up eating a piece of toast with jam and coffee... When we got to the dining area, even if hough the waiter/chef (we don't know) was kind with us, we already got feedback from guests who were already there complaining that the food is not fresh and tastes horrible. The waiter/chef hearing the guests telling us this turned from very kind to very rude and told them off " yes i already notified the guests, no need to keep talking about this". I asked if it is possible to make fresh scrambled eggs ( there were a total of 10 guests in the dining area)...we were told they will not be making fresh eggs, these are the options. After the lousy breakfast that left me hungry, we walked down the street to a small shop and got some food so I can actually eat something before going to bed. While we were sleeping the cleaners without knocking of checking with reception they just opened the door and disturbed our sleep. There is nothing more disgusting than a dirty, poor maintenance with food that is leftover from the day before and staff that is absolutely careless. Mistakes happen, people do understand that...but when the staff is completely oblivious...well that is a huge red flag. I would advise to NOT waste your money booking this hotel!

We arrived in CDMX and was stranded at the airport until the next connecting flight in am. We needed a place to rest for the day and this was available at a good reasonable price. It was also very close to the airport. The room is very clean but small and has a tiny bathroom. The staff are fine but not very friendly. There was only one staff that could speak English. The lobby area is clean and has access to internet, smoking area, common bathroom and complimentary coffee and tea.

I stayed in this hotel before my flight back to Indonesia. Affordable, clean, friendly and helpful staff, also 5 minutes ride to the Mexico City Airport.

It was not a pleasant stay at all. In the morning when i went to take breakfast, i was running late for a skype conference also was hungry. So i thought may be i can grab fruits and juice and can take it to room and can eat while working. Which is normal in any hotel. But the waitress in this hotel, ran behind me until the elevator and asked me to eat only in restaurant and i can not take anything to hotel room. So i offered the plate back to her by thinking that may be she will realize that she is going rude but she accepted that plate happily and left without even apologizing. I used to think that Mexico is pretty and people are nice but this was the worst experience of my entire traveling until now. I have been into many hotels in Mexico and never felt such rudeness anywhere. Strongly NO to this hotel.

Suitable if you are going to a concert at the Foro Sol. Service is excellent, however, in the bedroom where I stayed, the lock on the bathroom door was not working, also some outlets did not fit properly.

I had a layover and needed to rest. Nice clean updated rooms, reasonably priced and conveniently located close to the airport. I left the terminal booked my room and was at the hotel all in 15 min. Would definitely recommend it to anyone.

We arrived super tired at the hotel, just to sleep before our early flight the next day. The hotel gave us 2 complimentary 400ml water bottles, which we drank fast because we were thirsty after a full day of flying. I went to the front desk and found out the would not give me any additional water. While the vending machine had water, it only accepted small bills that we didn't have because we had just exchanged our money and this was the first thing we were trying to buy. The front desk said they were not able to exchange our 200 pesos to smaller bills, leaving us the only option of having to walk around the neighborhood at 11pm trying to buy water. Why would there be free coffee available 24/7 but no water?! Dissatisfied after so many people reported good costumer service.

The guy at reception was rude, and the hot water for the shower didn't work. Other than that great location to access the airport, especially for an early flight. The room was basic, but comfortable.