Hotel NH Collection Mexico City Airport T2 - 15620 Ciudad de México

I’ll review after my stay. As it is, it’s after 2pm, I have been told there are rooms clean and available but nothing will be assigned until 3pm. There are 5 party’s of one or two people waiting in the lobby. Sleeping, feet on tables. Why not assign rooms as they become available? Why wait until 3, especially if the reception team has said there are rooms available. Maybe start at 2 instead of 3.

Got there in the evening. All good, sushi bar has nice complimentary food and cocktails, the terrace restaurant has nice food and wine too. The room is tidy and comfortable. Only problem is the breakfest. Had trouble finding an English speaking waiter, orange juice tasted weird, idk why. Omelete took long to be made and was blend. Overall it's good.

The stay was good and Stufe really nice. Unfortunately it was unable to Open a window in the Room. The breakfast was absolutely the highlight of the stay. I apreciate that the stuff gave the guests all the food. So it was a real plus in point of view to COVID.

Positive: All the staff was very courteous. Breakfast buffet had a good variety. Negative: This is not a 4 star hotel. The room, although clean, appeared to need better maintenance.

Not a 5 star hotel at all! Booked from a Wednesday to a Friday & chose the king bed option. Upon arrival I was told there was no king size beds at all so we were assigned a room with 2 beds. Once we got in the room, locks were not working, the hotel drinks they give out of courtesy were open, there were open water bottles and receipts in room from previous guests, it was a mess. Asked for more Toilet paper and they only brought one over lol.. Did not clean our rooms, my stay here was terrible. Never again.

Check in was seamless as well as settling into the room. We had an early breakfast with a variety of options with Ismael Martinez helping us along the way. This is my third time here and once again, it did not disappoint.

It was somewhat convenient but totally not worth the cost. I still had to catch a ride from Terminal 1 to the hotel. I later learned that there was a shuttle. Unfortunately, that was not posted on the website otherwise I would have planned for it. I called the phone number on the website and no one ever answered. The location is only good if you have a layover from Terminal 2. Didn't get the bed size I requested either. The room smelled terrible and dated. Wouldn't stay there again. The only good thing was the buffet ($300 pesos) for my baby and I.

For the price, this hotel has no value. The only thing it has going for it is that it’s located inside terminal 2, which makes it convenient for airport layovers… that’s it! It’s almost as if the hotel knows they are your only option so they’ve given up trying in all other areas. Issues/CONS - Suite NOT clean. Hair, hair ties, dirt, even used items left behind in the mini bar, etc. You can tell they just did a very quick tidy and they don’t properly clean between guests. - Hair dryer not working - Heat not working. Room was at 16.3 degrees Celsius. SO cold! - Only ONE coffee cup, ONE small espresso pod. - I had to call 3 times to get more water - Room service app they are promoting doesn’t work - The bathroom amenities are such low quality I didn’t want to use them. The soap is like prison bar soap and the body wash was drying and harsh. PROS - Located inside terminal 2, no need to go outside the airport at all - The suite is massive and has a big conference meeting table and even a 2nd bathroom. - Checkout at 1:00pm I would only stay here again if I am stuck at the airport from a missed flight, but I would never purposely book another stay here if it wasn’t out of pure necessity.