Hotel NH San Luis Potosí - 78250 San Luis

Great hotel for visiting San Luis, located in good area, close to downtown. Rooms and service was great. Upper floors have a shared living space with a view. I recommend the breakfast option. It is buffet with eggs cooked at request.

The hotel is pretty nice and fancy looking, good room service and surprisingly amazing breakfast buffet. Rooms are nice and big, but it's really hard to regulate water temperature when taking a shower, and the pillows aren't very comfortable. Overall, good place to stay.

Very good Hotel. The rooms were spacious and very clean. The breakfast was a buffet and had good options. Ideal for working people.

The location is very good. Close to downtown but not in it, so you can move easily elsewhere. The room was very comfortable and nice although there is nothing hanging from the walls, it feels somehow empty. Everything is new which is great. The staff was very friendly. There is not enough room for all the guest's cars, that is a problem when you arrive late at night, but they took the car and my keys and all was well. I did not like the smell as you go into the hotel because the restaurant is in front and reception in the back, so it smells of food being cooked, I hope they find a way to fix that.

The hotel was really clean and service was quick. I only gave it three stars because we had cold water the last night we were there. We were told they had fixed the water heater issue but the next morning we still did not have hot water.

It a very modern and nice hotel. Quite central for visiting the city. The rooms are clean and comfortable. A very tasty breakfast with fresh omelets and all what you need to start the day right. Friendly and helpfully staff. I enjoyed my stay there and it’s my Frist choice when I am coming back.

The hotel lack of heaters. The air conditioning is only cold and it is working all night without the possibility to turn it off. I got sick because the room is average 60F (17 C) and they don't have enough heaters for all rooms. They offer one more blanket. By deafult there is only one pillow, one towel even do the reservation mentions clearly 2 people. If you need more, you need to ask for them to a Guest Service that never answer. The front desk recepcionist (Miriam) is rude, impolite, foolish and at the first minute of your arrival you are dealing with problems and with her. The parking lot is really small. In summary.... the worst. We decided to leave the hotel @ 3:00 am and they wanted to charge the rate for the day even do we were moving due to the fact the hotel is a freezer. They never apology for the inconvenient and it's dissapointing how they handle this situation. We moved to a Encore Hotel and the difference is huge!

Room big and good. Bed large and comfortable, staff friendly. Some small details should improve: 1) chair in room with many stains. 2) curtain at one of ends, off the rail. 3) carpet in passage also very stained. 4) If HQ management is so concerned with the environment (pamphlet in the room), why it still supplies water bottles in plastic.