Hotel Palacio Maya - 97000 Mérida

We stayed here for a couple of nights because our Airbnb was booked on those days, and boy did we miss it. The location is perfect, just two blocks from Paseo Montejo. The blocks look lonely and sketchy but they are super safe, even at night. You can walk to ice cream shops, Korean food (delicious Kimchi soup), arts and crafts shopping, museums and coffee shops. The place is quiet, although you can hear other guests talking, but mostly everyone was respectful. The room is huge, the A/C works perfectly, the TV is perfectly position and you can use your Netflix account. It has al elevator and safe parking, a freezing pool and kid's jungle gym. There's immediate warm water in the shower, a cute balcony with some wooden chairs and there's a fridge and a safe in the room. Left my laptop there with no issues. The WiFi works great, I worked and my boyfriend watched Netflix simultaneously with no problem. I would definitely stay here again, forget that Airbnb!

We stayed there in Dec. Unfortunately it was a very unpleasant and stressful experience. The receptionist Fatma, was rude. She was changing her words every 5 minutes. Our check in process took 3hours and at the end we never got what we promised initially. The troubles didn't finish there, the shower in the room did n't work . After rounds of plumbers and janitors coming and going they finally decided to give us another room at 1AM. I won't go back for sure and I don't recommend it to anyone.

Beautiful hotel, and garden with peacocks. Rooms were sparkling clean. Service was awesome. Elmer, the guy who helped us with our bags was very sweet. Shower we got was out of the future but didn't work very well (or we couldn't figure it out) and leaked onto the floor. Only downside though. Bed was great. Close proximity to a lot of nice things in the city. Would definitely go there again. I am told not to waste money on breakfast buffet. Go anywhere else for good food.

Very beautiful hotel. Located in very good area. We did not eat there but the food looks amazing. The place just smelled like blocked up grains but when inside you don't smell it. The rooms are spacious and very clean. Bathroom spacious and comfortable, our shower was one of those jet showers. I wasn't that impressed with it. Just having a normal shower would have been perfect.

The policies for early check in and check out are overly stringent, having to pay extra is absurd. On top of all, the internet is horrible. It works for the first 2 minutes and then goodluck keeping a stable connection, specially for work calls. The only good thing i could say about my stay is that the staff was friendly. Not staying here again.

After Priceline scam, this hotel put the top of the cake, clean room and very comfortable and crews respectful of the customers, just very confusing about"we don't take dollars" , how they do it with international travelers like us? We hope management will look into that.

This review has positive and negative aspects to it. We booked 2 rooms and stayed 2 weeks. - The location is really good, walking distance from many interesting things. - The garden is beautiful with nice sitting places. - The swimming pool is ok but not really clean - The parking lot is spacious on the hotel premises - The single room was beautiful. The bed was really comfortable. The air-conditioning was modern silent and in good condition, remote control operated. The TV had a lot of options to choose from. Different streaming apps you could log in with your own account, or even streaming from your phone. Too high tech for old people to operate. This room was in the first floor next to the parking lot, too noisy with the cars coming in and out and their doors closing. - The suite was different then in the advertisement. It was still beautiful. The beds were comfortable, only one bed had a metal wire sticking out on the side that scratched the leg of one of us. The air-conditioning and TV were the same as the single room. The living room in this room was ok. We had a table with 2 chairs, so not enough. We tried 4 times and finally we had extra chairs. The water pressure is really poor in this hotel, because of this it is difficult to properly shower. And sometimes it's difficult to flush the toilet. We also didn't have q. Have told them not to clean, just to be able to rest after a long day out. - restaurant staff was friendly and the food tasty. Our kids loved the spaghetti. :-)

The room was very spacious and clean. There is a little gym which has a couple of weights and a traidmill enough for a quick training. We didn't have breakfast so we can't comment on that. The pool area was also nice.