HOTEL PLAZA MIRADOR Ciudad Del Carmen - 24100 Cd del Carmen

The restaurant is very good, the food is delicious and relatively cheap. The pool is a good size and the lobby is nice. It is a hotel of Carmelite tradition so you will be supporting local businessmen.

In my personal experience I can say that it is a comfortable family hotel and offers a good stay, a bad point would be the service attitude of its workers in this case I give as an example and my experience a situation in which I left the room at 7 am in search of the already routine coffee and knowing that it is a service they offer, when I get to the lobby there is the coffee container and there are no glasses to which I go with the receptionist and ask for glasses, it is not a lie and it was seen as a comedy film , the receptionist asked the manager, the manager asked the manager, the manager asked the one at the entrance and the one at the entrance asked another guy who I don't know what it was, and all moving around looking for the supposed glasses, I stayed standing looking at the pool and when I turn around I see everyone as if nothing were passing me by as if I had never asked for anything, the fact that they didn't give me the glass is not annoying, what is annoying is seeing that they don't tell you "you know we don't have to pity or lie" but the fact that they are made as if you never asked for anything, leaving you waiting for something that will never arrive, that is annoying, gentlemen, get out of there, the hotel is fine

Acceptable installation. Very inefficient service. The dining room is slow.

During my stay, I was carried away by the good opinions, but I do not recommend them. Terrible service, deplorable customer service. The dirty pool. In my room there was a horrible leak in the bathroom. Awful parking. Two cars went loearin why they put all the cars without spaces. I had a flat tire because of some irons they have there and the management was not responsible, since it is their installation. Very badly. I wouldn't go again.