Hotel Premier - 06600 Ciudad de México

I don't think I did anything wrong I've tipped everyone here. This is a 1st they ran out of towels. This I didn't believe until the guy came knocking on my door to give us one. I tell the guy its me and my wife are we suppost to share a towel. He responds the maid should have left one. I told him come inside and check there are none. Have to go to the store around here to buy some towels. If you are planning to stay at this hotel make sure to bring some towels. I'm on the 7th floor I might add so there are plenty more rooms. I've been to a lot of hotels in my life. I travel for a living. I don't know what to make of it.

The food was horrible. Horrible. Do not eat here, there are places to eat nearby, across Paseo de la Reforma and there's a McDonalds one block away. The service was mostly horrible. One or two employees were nice but most of them were rude and inneficient. The only saving quality was the room, it was big enough and the bathroom was modern and clean as were the beds. If it were up to me I would not stay here again.

This hotel was the worst hotel I've ever been. It has the WORST customer service. I was very dissapointed. When I booked this hotel, the website clearly said upto 17 was counted as children but when I got there, they kept saying it was only 11 and under are counted as children and made me pay extra 260 pesos!!!! Employees were very rude to me. The customer service was very horrible. I could give 4/5 for the room but because of the terrible customer services, I only can give them 1/5. I was soooooo dissapointed and I would never go there. Not recommended.

Does the job. Very noisy. Even with lots of Good Will not more than 2.5 Stars. Normally I stay at the Hilton or Marriott but thanks to lots of conventions they tripled their prices this week. 400 us for a 1980 Hilton in Mexico ? Not gonna happen ! No way. No A/C, no Fridge. Only local TV on a 19' screen. Walkable but still just a hotel when all the nice ones are taken. Staff was friendly. They have a safety box but not fridge. How bizarre. Well for 45 us don't expect much :) Doorbanging guests from the stone age. No noise isolation whatsoever. No remote for TV. Wifi never stable. By the way the next metro would be Hidalgo then just walk over, around 10 minutes. Not suitable with baggage!!! Streets are pretty bad for the wheels on the cabin rollers :)

The staff on the hotel was not friendly at all, they charge for every single thing. We had a couple of friends passing for over 30 min and they wanted to charge for that. The hotel it's literally crooked, it feels like you are on a boat. The restaurant wasn't open till 9am the Sunday we wanted to have breakfast. It's a great location but for the service and settings on the room, we won't be coming back to that place

We have traveled to many different countries throughout the world, this hotel is the worst we have ever stayed in. We have stayed in hostels with better service, very un helpful staff, rude, No one speaks English well enough to understand. My wife got food poisoning on the last night, I asked for bottles of water pointing to the ones they leave in room to help her but they refused.not to mention the whole hotel has a 15 degree lean on it due to sinking adding to the nausea I suggest a Google search on it..Worst experience ever...

This place is in a great location. The hotel and rooms are clean. No air con but I was given a fan when I asked. Staff not overly friendly but competent. The Wi-Fi was slow during business hours and I had to use my hotspot for a couple of important matters. Worth the price in my opinion.

The hotel is in a great location. The staff is competent and helpful when approached but not overly friendly. The wi-fi is not sufficient for working during the day. When the staff arrived in the morning the speed became very slow and the connection unreliable and this was the case until late afternoon. My room was clean and comfortable. However, housekeeping seemed to disorganized and preoccupied with my whereabouts. I stayed for about one week. On most days I worked in my room in the mornings and even if the “do not disturb” sign was on the door, they would call my room (and hang up) or knock. Even when I said that I did not want my room cleaned, there would be hang up calls or knocks. On one day there were three hang up calls and two knocks. It was unsettling and I felt like I was being pressure to leave my room as the hang up calls only took place during the day and until I left my room. Very bizarre. I am a very tidy person and don’t believe in wasting resources. There was no air conditioning but I was provided with a fan when I asked. This was a good property but there was nothing remarkably great about my stay.