Hotel Riu Cancun - 77500 Cancún

From the moment we arrived we were treated so well by everyone. Checking in was quick efficient and friendly. Our luggage was delivered to our room promptly. The suite was beautiful. The staff at this resort are the best everyone from housekeeping to senior management. Can’t wait to go back. B&B

The service was okay. The room was not okay small tv, the bathroom was dirty and the blanket were old etc.The staff sometimes friendly or some days rude. The food service is okay nothing extraordinary, In my opinion the buffet quality can improve sometimes not to so much variety and you have to keep telling the chef and staff that for example cones are up, there isn’t cheddar cheese available for the burger etc.I was not fully happy with the services. It was my first time here but I do not think I will be going back.

We went to the Riu Cancun for our honeymoon and found it to be a fantastic experience. Arrived 9th April 2022 for 11 nights The staff were really friendly and helpful. From the cleaners, bar staff and waiters. The food was lovely and so much choice. There was a Japanese restaurant, Italian, Steakhouse and buffet and the buffet served so much variety there was something for everyone. Our room was very clean and we had a lovely sea view. There was a 24 hour Sports bar with burgers, hot dogs and other snacks and drinks too. We would definitely go back again.

10 night stay in the hotel. The best part about the hotel are the staff, they cant do enough for you. Constantly running around day and night, some of the nicest and most polite hotel staff I have ever seen. The hotel grounds are big, plenty room and enough sun loungers for everybody when taking into account the loungers on the beach. Food wise, the buffet restaurant is good. Its what you expect at an all inclusive, breakfast was probably the best of all meals there, followed by lunch and dinner. But for dinner I would recommend the Italian anyway, the food there is very good for an all inclusive. The steakhouse is also worth a visit, I went twice and the first time I was really impressed but not so much the second time. The location is also very good. Five minutes from Coco bongos and the main strip. there is also a supermarket around the corner, do not use the shopping "plaza" across the road as they will rip you off. The room itself was good, we were on floor 13 so didn't have much of a view however it didn't bother us too much. Housekeeping do a great job of keeping things clean and tidy both in the room and in the hotel lobby etc. The staff really do go above and beyond. Well worth a visit.

Hotel Riu, their rooms were big, the already had water etc. Their service was really good and what we asked for they handed it to us right away. The location was really great because there was a bigger space for the beach. The entertainment team they had was amazing they were activities that were fun and just enjoyable. I recommend this hotel.

Stayed here 6 years ago and it was great. Stayed there this month (May) and it was horrible and run down! Toilet didn't work and bathroom smelled like a sewer. Curtains were falling off, TV didn't work, no hot water, sink was clogged, sliding screen door didn't work, a lot of damage. Hotel is in desperate need of repair! No security....partying going on all hours of the night. Doors closed very loudly. Had to pack up and change rooms the first day....our view was not of the ocean as requested but the apartment building next door! Will not be returning.

Enjoyed our stay here was the first time I stayed in a hotel type resort, but had no complaints about that. Staff was extremely nice. The beach and water were amazing. I know this is a big thing right now, but we had no seaweed to speak of just a few strands here and there. I was concerned about that but was pleased to find the beach and water just about perfect

Beautiful resort! Very friendly service and plenty to do at and around the hotel. The rooms were clean and had great views of the ocean. This was my first time traveling to Cancun and I felt very safe here as well. Only downside was probably the food, which was just okay. The buffet was better than most of the restaurants and always seemed freshly prepared and clean.