Hotel Riu Palace Costa Mujeres - 77400 Cancún

Pros: Beautiful location. Cons: Service: You must plan to wait at your table for at least 15 minutes before being able to order a drink. Then another 15 before being able to order. This has happened every night at dinner, no matter the restaurant. Also being asked, "what do you want?" is not what I expect. Also, we had an issue with our room flooding overnight. The front desk brushed me off and said, "we'll get someone to clean it when your room is serviced." I had to go talk to someone else to get our room moved as I was not wanting to wake up to the same issue again. Not even an apology was offered from the first staff member. Food: Not good. It's edible at best. Nothing spectacular. Ambiance: Not special. It's very basic and somehow dated for a resort that just opened in 2018. This is not usually a big deal to me if the service and food is good, I can deal with dated. I'm here for another couple days and really wishing I would have gone back to Majestic Elegance down the beach because my experience there was impeccable!

The whole place and the hotel are wonderful. Had the best time here. Everything is so well maintained, and super clean. The staff is beyond helpful. Best service ever, they just wait to serve you and make you feel like royalty. Great food, lots of choices. Kids didn’t bother us at all either, as there are separate pools for adults only. Highly recommend!

This was my first time in Mexico and I absolutely loved this hotel. The food was great, the staff were wonderful and the rooms were clean. The resort itself is large with multiple pools, amenities and the grounds are immaculate. I enjoyed basking in the sun with a drink as well as long walks on the beach. The weather was amazing and made for a great trip. It is about 45 minutes from the airport. There is also a gift shop with plenty of items such as souvenirs. I recommend this resort and thank the staff for an amazing experience and vacation!

The whole place and the hotel are wonderful. Had the best time here. Everything is so well maintained, and super clean. The staff is beyond helpful. Best service ever, they just wait to serve you and make you feel like royalty. Great food, lots of choices. The entertainment and shows were great. There were also separate pools for kids and for adults only. Highly recommend! ??

Hotel is over an hour from airport down very awful road. Rooms are very nice for a couple... But bathtub and shower both visible to the rest of the room... So, if you have kids, they will be watching you shower. Restaurants don't take reservations. Often Lineups. If you have a group, they'll usually tell you to come back at 8:00. Food, overall, is decent. Many locations. Can get food anytime. All the staff were very nice and helpful. The place is clean. Plenty of chairs at the beach. Lots of seaweed though. Beach is overall nice. Place falls well short on entertainment. The resort basically shuts down at 10:30pm. Lots of very nice pools... But no access after like 7pm. Would be nice if there was a pool open late, or even all night. If you can't do stairs and need elevator... They are VERY far from basically everything.

We went here for our 5 year anniversary and it was an absolute delight. The room we stayed in was very clean and kept that way by their great maid staff. Our fridge was always stocked with beverages. We never ran out of anything. They provided us with a crib for our child and it came with its own mattress rather than a pad. They have restaurants for all tastes. If you couldn't find something at one of their restaurants there was a good chance it was at their buffet. The entertainment throughout the day and night was excellent. They always had something new to watch at night. The pools and beaches were very well kept. We did go when the seaweed was blooming so there was some in the water and some washed up on the shore but it would clear out as the day went on. All and all a great experience.

My family and I enjoyed this hotel. The staff was very helpful and nice. I have three daughters so I was constantly asking for more towels and conditioner and they always accommodated me without any attitude. It was very clean. I can definitely tell they are short staffed, when we were outside by the pool it took maybe 15-20 minutes to get a drink, because one guy was taking care of the whole pool deck. He definitely was a hard worker. Also when we were trying to leave there was a hurricane coming in and our flights and everything got cancelled… and they were going to charge us almost twice what we paid for a night. That is the only downfall… but we enjoyed the stay regardless. Beach was pretty, the kids had a blast at the water park.

My first time staying north of Cancun. The hotel was immaculate. They spent a lot of time prepping at night for the next day very impressive to watch from the balcony. We stayed in a Jr. Suite with an ocean view. Limited quantity but worth the price advise the top floor. Only complaint is the echo down the corridor can be loud if the patrons are rowdy. The staff was the best I have ever had very accommodating and friendly. The grounds were prestige. The ocean was rough and lots of seaweed but that is not the hotels issue. All in all love the establishment looked for other Riu Palace resorts and started making a list!