Hotel Safi Royal Luxury Valle - 66260 San Pedro Garza García

BEWARE! We stayed at Safi for 2 nights and had $10,000 pesos stolen. When we went downstairs to ask and tell them what happened they called the cops and kicked us out. Mayte, the person that was in reception was not empathetic or working with us. She called the Mexican cops and they escorted us out at 2AM without caring about our whereabouts. It was the first time my boyfriend visited Mexico and our money was stolen and Mayte kicked us out without any explanation. It’s a shame since I have been staying in this hotel every time I’ve been in MTY.

very bad experience i reserved two night but after the bad service i had i left the hotel next day even i had paid my two night in advance and got charged for 480 dollar for both night i knew that my reservation was un refundable but i couldn't afford there bad service and attitude , i would like that every one want to go there just to know what happened to me .. got there checked in with my online expedia reservation they gave me a room different than what i reserved i had to go back and change the room so after that they told me ok you have universal breakfast with your room i said ok thank you so in the morning i went to the breakfast , so i gave them my room number i went for coffee and scramble eggs after one mint came to me one of the incharge told me you cant be eaten this food i was surprised i said why he said you have only universal breakfast i said ok what's that means can you explain he said ya only you can eat fruit he went back to the front desk and came back to me like said yea you cant i told him ok if you came to me and ask to pay for my breakfast it would be much better way than telling me the way you did so i am paying 480 dollar for two night and you think if you ask me for ten or twenty dollar for my breakfast i wont pay for it , so i left the table , by the way i wasn't stared the breakfast yet he came to me before i putt anything in my mouth so i left picked my bags left the paid night also and will never think to visit again

This is a bit pricey for the area but its a very fine hotel with even better people. So accommodating and no surprise charges. No pressure for tips (I came without pesos and could not tip till the end of my 2nd day). Careful about the breakfast, the included part is limited and if you get even 1 item not included they charge. The waitstaff are very good about warning about this and they make sure you have a server who speaks English if that is your preference.

Excellent location, beautiful hotel with great service across from two nice malls. We loved our stay !!

I had a wonderful experience here. The staff was very friendly and always ensured we were satisfied and comfortable. The location is perfect as well. It’s close to shopping and many restaurants. I would definitely stay here again. Thank you to the great staff at this hotel.

Hotel rooms need a lit of maintenance. We had our rooms changed twice and the third time we decided to switch hotels. First room had an unbearable smell of cigarette, second had roaches in the bathroom and third room shower was extremely small with a jacuzzi filled with mold and the shower clogged and sporadic hot water. We did give it a try but we had an 8 night stay and decided we could not take it after a couple of nights. They say we left we forgot a bag in the room and came back for it, surprisingly they couldn’t check until after 8:00 am, the next day they said until the afternoon and in the afternoon that until the next day but that we were not going to find it. It is supposed to be a luxury hotel but it is in desperate need of maintenance and customer service.

My first time stay at the Safi Royal Luxury hotel in Valle was extremely pleasant. This was due to the service of the entire staff but I need point out one in particular. Rafael Reyes made our stay over the top. He made felt like we were at home. You do not get that from staying at a hotel or even at a resort. I do not know where he got his training from nor do I know what position he holds but if he was not part of management I will be very surprised. I am sure this review will never reach the hotel management but I hope they do. They need more personnel like him.

Except good location there is nothing else what could make your stay nice and pleasant. Hotel is quiet old and you can definitely smell it in the room. Rooms are big, but many people from our group got rooms with tiny window, which make your stay depressing and feeling like night all the time. Curtains are very dirty. You can hear everything from the rooms next to you, talking, flushing the toilet etc. WIFI is very poor or not working at all. Breakfast is good enough with many options, but the place can be very crowded. Maybe it was "Luxury" 10 years ago, but definitely not now.