Hotel Sayab 5ta Av - 77710 Playa del Carmen

I give it a -100 out of 100. It is horrible the worst pseudo hotel I have stepped on in my life. I can tell you a lot but I won't finish, the most relevant thing seems to be a network of extortionists are all those who serve foreigners, the hotel in general stinks of humidity and the rooms are like ordinary motel rooms, the beds with protruding springs and extra mattresses 20 years old. The sheets stink they are stained and the same pillows. The worst bathrooms look like market bathrooms, there are cockroaches and the last night you go to the bathroom they start charging you silly cpsas. They charged me for 5 sheets and 2 pillowcases because my nephews were stained with chocolate, surely they touched more sheets eating chocolate and in the end they charged the sheets as new, when those stains come out washing them. In addition they do not perform aceo they put the same sheets back on you. In general we suck. For nothing in the world go to that hotel

Bad service, the TV did not work from the beginning of arrival, WiFi failing at all times, the power went out the last day of our stay and we did not have water the night before and the next day, when we asked for a discount for all the bad service told us no! I was not very pleased with the place even though it seemed the opposite.

I just saw that they responded to my complaint, you should know which employee was on shift the day we arrived, to begin with they should teach their employees how to treat the client, effectively we stayed since our refund would be until Monday, which was what the employee on duty told us. For a while, he never offered options until I told him that I would not move from the place without my refund and since I told him that I would publish it, it was that he offered other rooms, why did they never respect the reservations that were made days in advance, even paying half as They asked us, so at least my family and I would not return, since it is not at all what is offered. Good evening !!

Very poor quality hotel. They do not do cleaning and they justify themselves by saying that if you leave your things on the bed it cannot be done, in addition to the fact that they are people who want to get money from you by charging you for towels that they themselves dirty, they charged us for a towel that was all full of dye and rusty metal stains, we didn't want to pay for it because obviously we didn't dirty it and they threatened to not let us go and call the police. I do not recommend staying at this hotel but if it is your last option, always check everything and take photos of everything.

Rooms without daylight windows or fresh air, ventilation is therefore not possible at all. There is also no sound insulation. It's so loud at night that you don't know how to sleep. Hygiene is okay, could be better. The worst hotel I've ever stayed in in México, I wouldn't book it again under any circumstances.. Sleep is too important to me after all..