Hotel Universo - 44100 Guadalajara

From the get-go, the hotel management had setup our reservation incorrectly for June instead of July, so my family had to wait a while in the lobby area after a long trip from Laredo, TX. The management fixed it after a while, and provided good customer service for this mistake. We checked in to the rooms, and my family and I were surprised that the rooms looked like that. One, the stairs were dirty and dust balls were all over the hand-rails. There were dirty dishes on the stairs, I guess from room service that guests would take out for pick-up, that lasted 2 days without picking up, WITH ROTTEN FOOD ON THEM. Also, there were red sauce stains all over the stairs that remained without cleaning for 3 days out of our 4 day stay. Second, the bathroom drainage was emitting a putrid odor, so we devised a system to decrease the effect of the smell by setting a plastic bag on the drainage spots in the bathroom. Third, there were cockroaches in the bathroom, and later, there were cockroach devices to release pesticide on top of the shelves in the bathroom. Fourth, the AC unit was leaking right on top of the sofa, where one of my family members was sleeping on, so we had to move the sofa away from the AC unit since the guy in charged of fixing it was on 'vacations' for our 4 day stay. Fifth, the beds were super HARD and uncomfortable. Sixth and last point, the window could be opened completely, which is nice, but there was no mechanism from stopping the window frame from falling if opened, since it did not have anything to hold it from falling to the streets from the second floor. Guadalajara is a great city, but this hotel is very dirty. Other than the hotel been at a prime location downtown in the 'Centro Historico', there isn't really anything else going on for them. I will definitely not stay at this hotel in my future visits to the city.

Our bathroom sink had hair , bedding sheets had hair as well . We asked for it to be changed and it was late at night. They took for ever. Seriously grossed out. Do not recommend

Not really good place to stay, if can afford something better trust me es a lot better! the bathroom is full of little green dots because when you take a shower all the humidity stays in the bathroom.

Quaint Hotel lacking in what the big hotel chains have, but they are extremely clean the Breakfast is first rate. The flavor of the food is out of this world. They have tour at the ready at reasonable prices. Check out time is at 1 PM

Good place for a nights rest, right in te middle of town all stores close by, clean towels had holes and bathroom pipes leaking into the bath tub, if I had to go back to GDL I would stay there again

Loved this hotel. Let's start with the location, only a few blocks away from the cathedral and University plaza. Just one block south of Juarez main street. I was traveling with my brother. The check in was very quick and efficient. The room was very large with two separate queen size beds, AC, flat screen TV with cable, towels, shampoo, etc. The wifi in our room was not very strong. They switched is to another room immediately. The front desk staff is very professional and accommodating. The cleaning staff are very efficient. The hotel has r restaurant on the premises with breakfast buffet. You can also order room service at very reasonable prices from 8 AM to 10 PM. Will definitely stay here again.

Bare bones, but felt safe and sufficiently clean. The staff was friendly and attentive, the rooms were spacious, the location is perfect, and the price affordable. You do get what you pay for--the bathroom had some mold on the ceiling, we never got the TV to work (but didn't spend much time in the hotel) and one day we didn't have towels and had to go get some from the front counter. The beds are also really hard. That said, as a younger, less-picky traveler who spends most of the day touring, I would gladly stay at this place again.

They let me check in about 8 hours early at no additional cost. They said they usually let this if the room is available. The room was a bit small, but it was clean. The restroom could have used some remodeling, but for the price I ain't complaining. Dollar exchange store is right next to the hotel so that was a plus. The center of the city is within a 5 minute walk. Awesome and cheap place. Will definitely stay here next time in in town.