Hotel Villas Akalan - 77760 Tulum

Loved the place but hated the service from Expedia. They had errors online and it was passed on to us at check in. We rented a unit with a full kitchen, but what showed up on the hotel's side didn't include a kitchen, tv, or even the correct bed type. Not sure I would stay again because of all the trouble we had with that. The hotel and Expedia expected me to fix the mistake myself. I ended up paying an additional $500.00 to get my room I already had booked and still haven't seen a refund from Expedia. I even had to send copies of all of my emails from Expedia and my confirmation to Expedia to prove to them I rented the unit with a kitchen. For some reason they can't see anything on their end. Expedia has now made this right and refunded the difference. I'm very appreciative and not sure if staff helped or just Expedia, but grateful either way.

This place is so beautiful, I just stared at it for a while when I first got there. Beautiful luscious trees and flowers all around which make you feel like you are in a little piece of paradise. The villa was big, comfortable and it immediately felt like home. The pool was great and I loved spending time there. The location is literally perfect. You are right in the center but on a quiet street so it is a great little retreat from all the action. You can rent bikes to ride around the center and go to the beach. This place is right off the main street that takes you directly to the beach. Definitely recommend!!! So worth it!!!

The place has alot of potential and the people were nice enough but the pictures you see on bookings.com or other sites are very dated and do not really paint a good picture of the hotel. Around the pool there is a lot of mold and is a bit dirty. The actual appartement was spacious like in the pictures but furniture was a bit dated and it was clean but some walls were dirty outside are were neglected during cleanup. Kitchen and cabinets in general were dated. The appartement could be a 5 star but it would need a little attention.

Hotel Villas Akalan is a great hotel. Super cool A/C, beautiful sculptured gardens, niced sized pool. The staff were helpful and always tried to please. Other amenities included a private patio and modern room with safe, drinking water. The hotel is quiet but only a short walk to all the action of tulum. Good property security and excellent value prices. We will definitely return their again.

We loved our stay at Villas Akalan! Pros: - It is super close to restaurants, shops, and night life. We rented bikes and got around with ease. It was an easy 15 minute bike ride to the Tulum Ruins. We also biked to Playa Paraíso, but it was about a 30 minute bike. We were permitted to bring our bikes in and store them on our patio area. - Patios were relatively private. They were also super cute and had a mini fridge for convenience. - Everything was clean. They sent someone one from their cleaning staff in twice during our four day stay to keep things tidy. - The staff were really friendly and helpful. - The entry gate is locked when there is no staff and all guests have the access code to get in/out. I felt perfectly safe in the area, but the added security was nice! - The pool was super clean. We had it to ourselves both times we swam. - The outdoor area is absolutely stunning! Tropical plants are flourishing. Cons: - There was a door in our room that lead to another hotel room, which made it easy to hear people next door. - The shower water temperature was inconsistent. It got warm/cool pretty quickly, but would sometimes heat back up within the same shower. - There isn’t a tv or any other form of entertainment inside of the hotel room. This was not an issue for us though because we pretty much were only inside our room to shower and sleep.

Very nice villas ,we booked 4 people and it’s Lenny of space and roof is very nice made like extra floor for chilling with big bench and umbrella ,good service and nice and clean ,perfect location ,very close to city centre and not far from beach

Our (swedish) experience: It was really nice, we stayed for 2 nights. Very nice staff, clean pool and room. Parking was included in the price. It was of the busy roads so it was pretty calm but still very close to the main road and busy streets. Far from the beach for those who want to be close, but there was a bike rent just some meters away. Bed wasn't comfortable. Wifi good. Also got some real coffee in the morning ??

We stayed here for 10 nights, originally we were booked for 7 but decided to extend. All of the staff were lovely and very helpful. Housekeeping came every other day. The pool was so nice, mostly we had it to ourselves. The apartment was big, good aircon in the bedrooms. Loads of different outside places to sit, including a full roof terrace which was amazing. WiFi dropped out quite a bit on a night and the water temperature was a bit inconsistent but very minor issues. We loved our stay here.