HS Hotsson Smart Acapulco - 39670 Acapulco de Juárez

Location good We stayed 2 nights only. We were planning on staying a week but the front desk staff was very rude when we wanted to get a taxi they wanted to charge us to use the phone Ordered breafast never came pools cold room smells celing leaking watet in bathroom BEDS ARE HARD AS ROCK dont reccomend this hotel

Positive: It's clean, pools are great, location perfect. They Hage vastly improved check in and out process. The elevator are working fine. We got room service for breakfast and it was beautifully presented. Covid precautions adhered to.

Wow!! The customer service is excellent, I had a reservation for 10 and I arrived with 15 and Stephanie helped me so much, by accommodating all of us in the rooms we had.. Great job!! Stephanie! The pools are amazing for kids, and the open bar was just what I was looking for to relax!!great service, amazing CS and I love this place I will return!

If I could give them 0 I would. I based my booking on the reviews and still gave them a chance. The hotel is very old and does need a lot of updating. They make you think from the pictures that you’re getting a great room..but no. The bed you can feel all the springs. I had to request to get my bed sheet replaced because it was dirty. The rails of the balcony are very wonky and a fall hazard. The hotel allows random people to come and get in the pool for a nominal fee, so the pools are over packed with families. Parking is a joke not included..you have to pay $125 pesos a day. But if you’re a visitor it’s $95 pesos. I would not recommend or stay here again.

I would give them a 5 for location, but the hotel is in bad need of repairs and updating of rooms. Furniture in rooms is super old and smelly. The elevators do not work. The service staff is wonderful and will go out of their way to make sure your stay is pleasant.

Pros: Nice place to stay. Very clean and good commodities. Cons: Check in took very long time. The food is not great in the all included. It was very noisy very late at night.

Rooms after renovation, there are still visible traces of mold in the corners, but in general, the condition of the room is 5-. Ocean View Rooms AMAZING VIEWS through the panoramic walls of the room and two balconies in each room. It is worth living in this hotel even because of this view. The hotel is located on a wide enough beach, where a section of the beach for the hotel's sun loungers is fenced off. There is good infrastructure around the hotel - a lot of restaurants, a market. The hotel has quite good varied breakfasts, only, unfortunately, tasteless fruits. On Friday nights and on weekends, the hotel is a nightmare - dominated by local tourists. Queue 100 meters at the reception. Breakfast queues. Busy sunbeds. There is a huge crowd of people on the beach. Local musicians gather at dinner, which local tourists applaud - but it is impossible to listen to it, a hellish cacaphony that interferes with rest, sleep, and personal affairs. Don't come to this hotel on the weekend!

I liked it, friendly staff and good, tasty food Also pools are clean, rooms are good too but little bit old furniture but it’s doing well