HSBC - 04500 Ciudad de México
1.9/5
★
based on 8 reviews
Contact HSBC
| Address : | Anillo Perif. Blvd. Adolfo López Mateos 4690-Local 127 Y 128, Jardines del Pedregal de San Ángel, Coyoacán, 04500 Ciudad de México, CDMX, Mexico |
| Phone : | 📞 +7 |
| Website : | http://www.hsbc.com.mx/ |
| Categories : | |
| City : | CDMX |
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Mariana hrndz on Google
★ ★ ★ ★ ★ Buenas tardes, el día de hoy asistimos a la sucursal porque a mi mamá se le bloqueo la cuenta. Mi mamá preguntó desde un principio con quién tenía que asistir para arreglar el problema, nos pidió que tomáramos turno, para lo cual estuvimos más de una hora y media esperando. La excusa fue que había poco personal y todo dependía del trámite que hacia el cliente. Cabe señalar que solo fueron dos clientes los que iban adelante de nosotras.
Cuando, por fin atendieron a mi mamá, le dijeron que en sucursal no se podía resolver el problema , que todo era vía telefónica. Insisto, esto era mentira, en el estado de cuenta indica que, debe ser presencial.
¡Pésimo servicio, necesitan capacitar a su personal!
 Good afternoon, today we went to the branch because my mother's account was blocked. My mother asked from the beginning who she had to attend to fix the problem, she asked us to take turns, for which we waited more than an hour and a half. The excuse was that there were few personnel and everything depended on the procedure that the client did. It should be noted that there were only two clients who were ahead of us.
When they finally attended to my mother, they told her that the problem could not be solved at the branch, that it was all over the phone. I insist, this was a lie, the statement indicates that it must be in person.
Terrible service, they need to train their staff!
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Mish CGR on Google
★ ★ ★ ★ ★ En el tiempo que estuve aquí, la sucursal recibió 4 quejas más la mía, en relación a su falta de atención y a la deficiencia de sus procesos. A la mayoría los regresaron porque no llevaban copia de su INE cuando claramente en el papel que ellos mismo dan con las instrucciones, NO indican que se requiere copia de INE y claro, después de estar esperando de 40 a 60 min para que te atiendan y que te digan que no te atenderán solo por eso pues claramente causa mucho enojo. :/
During the time I was here, the branch received 4 complaints plus mine, in relation to its lack of attention and the deficiency of its processes. Most of them were returned because they did not bring a copy of their INE when clearly on the paper that they provide with the instructions, they DO NOT indicate that a copy of the INE is required and of course, after waiting 40 to 60 min for them to attend you and That they tell you that they will not treat you just for that because it clearly causes a lot of anger. : /
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Enrique Burton on Google
★ ★ ★ ★ ★ Cuidado en los depósitos. Se ponen de acuerdo para robarte. La máquina contadora de billetes marca una cantidad y ellos buscan hacer sus cuentas locas
Be careful in deposits. They agree to rob you. The bill counting machine marks an amount and they try to make their crazy accounts
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Mr. Panda on Google
★ ★ ★ ★ ★ La peor sucursal que he visitado en mi vida, todos los ejecutivos son unos ineptos, unos verdaderos inútiles. Ya llevo dos horas aqui y ningún ejecutivo ha terminado de atender a nadie, ademas de haber una ejecutiva desocupada pero bien metida en el celular. Solo voy a esperar para cerrar mi cuenta, no quiero volver a saber nada de este banco.
The worst branch I have ever visited in my life, all the executives are inept, truly useless. I've been here for two hours and no executive has finished serving anyone, in addition to having an unoccupied executive but well into her cell phone. I'm just going to wait to close my account, I don't want to hear from this bank again.
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Elvia Flores on Google
★ ★ ★ ★ ★ Te quieren forzar para que abras una cuenta, te ponen mil trabas para cobrar ina simple incapacidad, no es la única sucursal hsbc que trabaja así de terrible, gracias por nada HSBC.
They want to force you to open an account, they put a thousand obstacles to collect a simple disability, it is not the only HSBC branch that works so terrible, thanks for nothing HSBC.
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Delia Mata on Google
★ ★ ★ ★ ★ Pésimo servicio. Y en general pésimo banco.
Más de 1 hora esperando solo para actualizar 1 dato, por que si no te cancelan ?
Te pasan con ejecutivos que no son y si preguntas por la gerente te dicen que no esta.
Terrible service. And in general lousy bank.
More than 1 hour waiting just to update 1 data, because if they don't cancel you ?
They pass you with executives who are not and if you ask for the manager they tell you that she is not.
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Diego Peña Martinez on Google
★ ★ ★ ★ ★ Pésimo servicio, no atienden los turnos la gente se pasa y los atienden sin formarse porque son amigos de los ejecutivos. Pasaron 6 personas antes de atenderme, reclamé dos veces y la segunda vez que reclamé la ejecutiva que me te dio que estaba en su celular me dice no hay turnos QS (apertura) cuando habíamos dos personas esperando y la primer ya se había ido, es más malo está sucursal en cuanto a los ejecutivos se trata que la sandía para un crudo.
Terrible service, they don't take shifts, people pass by and they take care of them without training because they are friends of the executives. 6 people passed by before attending me, I complained twice and the second time I complained, the executive who told me that she was on her cell phone told me there are no QS shifts (opening) when we had two people waiting and the first one had already left, that is This branch is worse in terms of executives than watermelon for a crude oil.
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Irma Z on Google
★ ★ ★ ★ ★ Pésimo servicio. El tiempo de espera para que te atiendan es de más de hora y media. Es increíble, las personas que atienden son déspotas.
Una persona intentó hablar con el gerente y éste se encontraba comiendo.
Al parecer solo había un ejecutivo de cuenta y el resto de los ejecutivos no estaban atendiendo.
Terrible service. The waiting time for them to serve you is more than an hour and a half. It's incredible, the people who serve are despots.
A person tried to talk to the manager and he was eating.
Apparently there was only one account executive and the rest of the executives were not attending.
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