HSBC - 45085 Zapopan

I have so much to say. Mainly the attention is LOVELY with capital letters, they have never given us a correct advice, each advisor or executives tell us different information, apart they have treated us with bad faces and mistreatment, they were already reported to the condusef, also the previous manager shouted at me, The current executive named Karla was the one who was able to solve a problem that we had but after another day that we went to review the same matter, she attended us with a face, she was chatting with her executive partner, speaking ill of us that we were there as a client . They lost the file 3 times, I had to pay for new and original documents that were lost to me, I really don't know what happens to this branch, I don't recommend that they open accounts there, they ride the money, it's a sadness, other people's pain. I invite you to raise your complaints in the condusef. Let's not let them treat us like that, we are their clients and we are the ones who pay their payroll. !! I also realized that the executives were looking for us on Facebook by mistake, they liked one of my photos because after the like disappeared, they probably did it with the desire to make me feel persecuted or monitored and cause fear. YOUR EXECUTIVES ARE AFRAID, I RECOMMEND YOU NOT TO GO TO THAT BRANCH AND NOT TO OPEN ANY ACCOUNT WITH HSBC. I HAVE HAD TERRIBLE EXPERIENCES SO FAR.

The staff does not serve. The procedure that I had to do to recover my card was very simple, but it took time. instead of providing the correct information and helping you with what you need (which is what they are paid for), they prefer to say that it is impossible to do so.

45 minutes waiting for an executive to "attend" you by being the only one in line ... also because of the informal line system, people always interrupt executives, making the lines and Times much longer and tedious.

Excellent attention from the three people at the window. Always with the best disposition. The service with an executive a little slow to what I got. Everything else excellent.

ATMs always fail, or they don't have cash, they can't serve you at that moment or they don't read your chip ?

There are only 2 executives and they are very slow so they do not manage to attend to the requests and they send you to another day

They are too long for just one payroll, and in another branch they were left without a printer and I had to walk to the next branch and also in that afternoon about 1 hour in a single payroll, plus what I wait to be attended