HSBC - 57500 Nezahualcóyotl

The attention and the burrocracy of this bank is disgusting, very slow and lack of clarity with the actions that are carried out, to cancel an account that I had the bad idea of ​​opening here they have made me return twice and they make you like the most tortillas of 1 hour and the executives and tellers are very slow, that bad of a bank that many years ago was of the best, of other people's pain ..!

Pessim attention, of 4 boxes that have only put 1 cashier to attend to the clients, the line leaves until the Lopez Mateos avenue until the pavement and worse in fortnight and in pension day, poor old people to be stopped 2 hours and a half to collect your pension. The "manager" lady is arrogant, arrogant and only gives answers like: "you have to wait", "no way", "complain to the company", "hold on". It is seen that he is only a dedazo manager because managerial, resource and personnel management competencies are seen to have no idea. In the area of ​​account opening and credit card placement, if the positions are full and they work at 100% of their capacity, but when they have the customer captive at the cashier's office, they only serve 25% of their capacity.

Very slow, they give priority when it suits them. There are almost no ATMs. And when there are a lot of people, only 1 or 2 attend.

Too slow in the executive area, nothing else is done wey and the people are already desperate to serve us.

I consider that they have good customer service and were efficient in resolving my process. However, at first it seemed that there is no staff at the bank, after entering to ask, there was a very good response.

Terrible service. More than one queue to become an executive and he does not even come out to ask what procedures are going to be carried out in order to speed up the queue. Lousy organization.

Terrible service I hope the staff reads the comments, super slow nobody attends they leave you formed for hours. There are more executives and they don't want to attend.

Such a crap service!! Ball of suckers!!!! from the quartermaster to the receptionist and the executives, I was going to open an account with them where they leave you outside without any information, they take a while while people come in without training and they attend to them first, and when you pass with the executive you he makes faces looking at you from head to toe saying that he cannot assist you because the information you bring is not enough when in the document to open it is commented that if it is enough, I will come back and go the next day with everything that was supposedly missing so that the The quartermaster did not let people pass because he did not want them to dirty his floor, then he passed an executive who literally did not pay attention to me, taking a call in my face when it was my turn and despite having everything complete, she asked me for extra information. One of the ATMs doesn't work and many people I know have told me that they do scams by inserting credit cards into you. I DO NOT RECOMMEND IT. GO WITH BLUE THAT IS THE BOSS OF ALL CHINCULRIOUS BANKS like this PROCEDURES SAFE AND WITH KINDNESS.