HSBC - 91700 Veracruz

Very friendly and fast service

Well they say that the first impression counts and counts a lot and the sows all the times that I have been the attention has been terrible, practically only they need to tell you from their mouth that they do not want to attend to you, they can never solve anything and everyone in their world of candy, the truth is that bad attention here.

The truth is, the attention here is terrible, better go to another branch or change banks, the employees of this branch seem to not like their work, they treat you the worst, they give you the information almost begging them, they tell you that they cannot attend you Just because they don't feel like it and I'm literally not exaggerating, then there is a person at the reception and they tell you to come another day to do your paperwork because at that moment there is no one who wants to attend or that you go to another branch that easy.

A simple idea is to place two information arrows to know in which row to form, a row for a window and another to pass with an executive, because there is only one row before 09:00 am and at the time of entering, personnel leave to indicate that there must be two rows and a riot is created because the initial row disappears, to assemble two at the pleasure of the "wise man" who decides on which side one will be formed again according to the service that one seeks. everything is corrected with two arrows on the inside of the bench.

Bad service. I asked at the entrance, wait like everyone else and when the "executive" answered me she told me that I had to do something first, I told her at the entrance she did not tell me, and it was easy for her to say that he does not know ?. I was not the only one and I complained, there were like two or three gentlemen who treated them badly. I no longer want to know anything about this bank.

I got to ask for advice on the bank application, the young man with the literal entry told me .. As it is possible that people cannot use an application, it is the easiest thing !. He opened my phone and told me that is not the HSBC application, (and if it was) and I said, then what bank is it from? There it says HSBC, and he told me - yes it is but it is not the one you need !!! How outrageous with so much technology today and you don't know ma'am, it can't be There was a young woman near me, and she even told her what she was going to die of. So I left. I'm going to cancel my account. I am very disappointed in the bad treatment I received.

Ineptitude everywhere. It is useless to make an appointment because it turns out that if a machine fails, they do not even have the decency to inform you that there is a problem. You have to stop to ask. And instead of being passed to another executive who is available, they leave you sitting there without knowing if you will be attended or not. What good is an appointment then if they neither prioritize nor care about the client? And the "employee" (if she works because she keeps in the back and does not attend) Jessica does not know how to serve the client or worry about informing if there is a problem like the one that happened to me today. The same with the "executive" Itzel Martínez who instead of informing me about the problem preferred to walk around. Impressive that at this point in the banks they have so little committed to customers. I went yesterday and it turns out that I had to make an appointment; I'm going today and not even by appointment they attended to me and gave a solution. Ah no, yeah. Jessica's solution was to tell me "well come tomorrow or wait to see if they fix the computer" Wow! Of course, because since I don't work, I can go back and forth when she tells me. They are a laugh, HSBC.

The girl who "serves" at the entrance always does it reluctantly, the cashiers at the window take up to 5 minutes to call between people, they look like they don't even want to be there. Staff generally don't even know how to transfer a call between their phones. The person who made me change the type of account I had with them asked me a lot of inappropriate questions like "where did you get that money if you don't work?" when they have access to all the movements and verify that they came from payroll, in addition to the fact that he forced me a credit card that HSBC has been insisting that I accept for YEARS, that until I was tired I said no and I also told this person that NO, his answer was "I have to give it to you." And to top it off, the few who want to attend and be nice come out with macho "jokes".