HSBC - 62170 Cuernavaca

The parking lot is always full but they have valet parking

It is very good and has a good location but only the ATMs work There are no staff in the bank and I don't know why It is at the service of 50% and that is very bad

It is a bank like any other and you have to wait a bit to enter the ATMs are full when it is a fortnight if they go to hours that are not very full ?

disappointing the attitude of an employee, by not consulting the REGISTER for request for services, or giving importance to her co-ordinating partner, when choosing a client, jumping to the one who followed, according to the REGISTRATION, said employee, also did NOT attend the observation of her Coordinator, much less my claim. Or explain to me the chosen client is VIP, relative or benefactor. Finally; annoying Do not accept being treated, and far from asking me for an apology they accused me that it was my fault to lose my place !!!!!!!!!!

Very good service and very good promotions.

Ayudaaaaa, I would like to emphasize The dire attitude of today, August 2, 2021, of the employees of this branch in Tlaltenango, especially of the Manager a certain Guadalupe Ramírez, my mother apart from being an adult is disabled, she walks with difficulty with a walker and he uses oxygen, and every time he tries to do a procedure they deny him claiming that the system does not accept his fingerprints (obviously due to age). And that nothing can be done, today they had it for more than an hour and a half to be able to make a money withdrawal. And I also want it to be emphasized that they asked him more than three times to put his fingerprint and with the money counted, the cashier denied the procedure. The manager entered her identification in the system, but we do not know what she did and she did not give her a solution either and she sent it back to the cashier, to which my mother chose to write a check in my name to be able to cash it, the strange thing is that I they took my fingerprints so they could give me the money. Due to all these incongruous situations, in the end, my mother asked for an account statement with the latest movements, but it was denied, claiming that the identification she had used was no longer valid at that time and that the system asked for ANOTHER IDENTIFICATION, which will return another day . Where can I report !!!

One of the worst branches, disastrous workers who give terrible attention.

Very bad attention they leave you waiting for hours to be attended today November 9, 2021 it is always the same in this bank ...