HSBC - 54020 Tlalnepantla de Baz

THE Worst BRANCH OF HSBC !!! They canceled my account, took away all the funds I had and gave me a horrible treatment. The premiere executive (Monica Hernandez) gave me a terrible deal and false information. Because of her pndjez they canceled me and negligence left my account locked and made me lose a week to recover THE MONEY FROM MY ACCOUNT THAT THEY CLOSED. In the same way Wendoline the manager is a good one for nothing that I did not know or why they closed it to me or preoccupied me in the least to solve my problem.TERMINE CALLING THE MATRIX so that they did everything in 10min.

Terrible branch, I opened a premier account and on the first day of service I already regretted it ... a single executive to serve 15 clients, I waited an hour and a half for them to assist me ...

Excellent branch. Good service

It is a disgusting bank in general and the waiting times are eternal, of all its employees only an executive and a cashier try to help the others are only seeing how to turn you around or say you can not.

Yesterday I went to another branch and I thought it was just that one but I think that in general the bank is very very bad

Totally deficient attention, 8 people waiting and only two advisors attending, more than an hour of attention per person. The worst bank.

All this week of the month October that I have gone, the service and loss of time is terrible so take precautions because the attention is disastrous and if you come to make deposits, to withdraw, or to spend with an executive or do other procedures, I recommend you inform yourself very well . Because this branch, as it is being remodeled, they have been making many changes and instead of you being comfortable with the service you leave stressed, angry and wanting to hit the bank. Instead of being solved. They treat you very badly. As for the Contingency, sometimes they do not respect the 1.5 meters of distance, if they give you Antibacterial Gel when you arrive and when you enter the bank, in the morning the mats are clean, but as the hours go by they no longer change them and they look very dirty . Bad image. The Entry and Exit of the Branch are together that does not look very good either. All together. ??? This week that I have gone, I am lazy to enter, I was only going to withdraw cash, and it takes you between 15 and 20 minutes inside the bank formed to go to the windows. In addition, it is seen that they have a full staff of employees and not all of them go to work, that really annoys, there are no correct indications, it bothers me to see that some executives start talking instead of working, or it is clear that they do not do They don't waste time on something left to them and let customers accumulate, the attention in this bank is unfortunate, I have seen that at the windows they also start talking with the toilet they are distracted. Yesterday when I went to withdraw cash it was a mess because a transfer that they made to me had not yet fallen to my account, and I could not get what I thought I had available, they did not tell me anything about my identification, they gave me the service. But the problem was when I had to sign up at that moment to go to an Executive. Just to ask for my Statement of Account they ask me for my identification, (INE) with that I understand. But the rest of the fact that they take my fingerprints like Three or Four times as if I will draw an account with them is impossible apart from it, it takes another 15 minutes more than horror they make you very tired as a bank customer, at least give you better attention and put Announcements of what they will be updating at least to be prepared. In addition, they did not give me the service because my INE was not the updated one when my INE says that it is valid until 2022. And of course since I changed my address I have to bring the new INE and make updates but at that time I did not have time and space , and they never understand and never warn you. I got mad because they didn't give me my account statement and I couldn't check my movements. What I did not like about the Executive either was the attention she gave me, she did not inform me of the changes and updates to be able to print my Account Statement apart from the fact that she did not pay much attention since she brought her cell phone with her, and she was writing no I paid a lot of attention, you are not supposed to use a cell phone inside the bank. Because your Internet Banking is also disgusting, it doesn't work as expected. Usually this bank has a system crash, I do not know why, but when it happens it is hateful, because of that situation my Internet banking was blocked, this bank is terrible, they are making me think about the possibility of changing banks??? ?, apart it has already been like 1 year that I do not use it, and I always see negative comments from the HSBC application. Now that I made my Registration to My Mobile Voice 'My Voice is My Password "everything was looking good to check my Balance, the first time I used the service it did give me my Balance, but the second time I entered to check my Balance it did not recognize my Voice, and after that time I have no longer been able to check my Balance, terrible service, this situation made me even more angry, they make me think that this is also blocked????. This type of situation bothers us. What I saw is that some clients complained that the bank is charging them, that they did not know what they were???. It makes me a bad wave that the bank you trust made these bad habits. I do not recommend it