HSBC - 47800 Ocotlán

Pretty long wait time, terrible service

Bad deposit and payment machine, does not accept the debit card number to make deposits, only account numbers

I went to cancel an account and there was only one line of 3 people and we have been waiting for more than 2 hours to be served. The workers are very slow in the area of ​​advisers. How is it possible that they take more than 2 hours to attend a single person since there are not too many clients in the branch? They should give them better training or hire younger and better skilled people.

Terrible service, I lost 2 hours of my time for nothing, I will tell you about my experience, I arrived shortly before 2 in the afternoon and there was a small line near the stairs, there was no one receiving people, there were 3 in line of Cashiers Attending, there were 4 at desks but I only saw 1 work, which was the one at desk 1 who arrived shortly before 3 apparently from eating, she was very friendly but "novice", because she asked the others about everything, it took me 1 hour With a single client, she gave him a sheet of paper and told him to wait 2 more days, the one at desk 2 went to eat at 2:30 and I no longer saw her return, that is, it took about an hour and a half to eat , the one at desk 3 got into I don't know what ... to the door next to the boxes and from there I won't come back, the one at desk 4 was always hitting people, literally her job was to run people, to All those who attended nothing more than hit them and gave them a thousand excuses for not doing anything, to one he told that there was no system, to others that he did not she had impressions to me that she was going to open an account "General Basic Product" she told me to wait for her, she repeated aloud over and over again that they closed at 4:30 as if giving us to understand "at 4:30 I go and go scrub ", behind me there was an elderly man with his bad foot, the truth is that the man looked quite tired, he sat on the stairs and because of them (the cashiers) no one gave him any attention saved the rookie of the 1 who offered him hand gel, the truth gave me a lot of shame and even courage as they looked at him with disgust that he took a chair from the desk 2 where at that time there was no one and pulled it closer to the man and apparently that It bothered them because they kept looking at me ugly, especially the one on desk 4 (the batter), the lady who was before me told me that they attended to the last ones first rather than those who had arrived first, and when my turn came, the batter He took me to his desk and told me what he needed the account for and I told him that to save money and make purchases on the Internet and even use the application to make mobile transfers and he told me that he could not open an account, that the "General Basic Product" accounts were only for those who contracted an insurance of 1500 per month, never She explained to me what type of insurance, she told me that she could offer me an account where I should have a minimum balance of 4000 per month, I showed her that on the HSBC Mexico page she does not mention any of that in the requirements and she bothered telling me that she knew more about the products offered by the Bank and that the page was not updated. I did not want to argue with her anymore because her mission was to hit and out of politeness I told her, thank you very much that I have a good afternoon and I retire shortly before 4 in the afternoon, it is disappointing to see that the executives of that branch are so despotic. I had 10,000 pesos in my wallet to open and frankly I don't like to bring cash that way, but they seem to dislike having new clients. I hope and read this some of the managers and work more with their staff, for my part I was very disappointed. Soon I will go to Condusef to report them for misleading advertising. It's good that I take their names ?