HSBC - 90000 Tlaxcala de Xicohténcatl

Terrible shift system. They do not have a methodology to assign shifts to users depending on the procedure to be carried out. There is no regulation on safety and hygiene measures. The worst thing is that it is the only branch in the historic center of Tlaxcala

If you are willing to waste time, this is the right place to spend with an executive takes years, and they pass other people who go in front of you. They have four ATMs and not one works. Terrible branch.

Nefarious in customer service. Why do they ask to stand in line if they are not going to respect their turn? We are also in a pandemic and the executive comes up with the brilliant idea of ​​sitting next to another person with less than a meter distance. Neither respect for the client nor the health protocol.

Good bank, although its location is always very busy and it is necessary to wait more than 20 minutes to complete any procedure.

Terrible attention takes a long time to attend and when they serve you, the staff in charge has a not very good attitude towards the client, the truth is that this bank has many areas of opportunity, it is the first time that I visit the offices and the truth is that there is no desire to return nor x error.

Terrible service from the "Director or branch manager" (who said his name was Gustavo Torrojas), I went to make payments and see the reason for his calls to offer me his services and when I commented to the "manager" he commented in a mocking voice pz I do not call him and the attention is general, whether they are customers or users. They make you wait too long since there are young people making university payments and even so, if you are trained, they pass because they had already taken their place. For electronic banking, the terrible executive lady told me that my bank is left in 14 days hehehehehe If the staff is lousy it is thanks to who they have as "boss or leader"

After more than 5 visits my perception has changed. Lousy branch Terrible attention They treat you as if they were doing you a favor in carrying out your operations of course unless it is known, very frequent or you have investments, you have opened your account or contracted a product, things keep changing, as they locate you and the attention is different. The staff is only nice when they see Business in your account ? or they are going to take advantage of it in some way, otherwise you are just one more user? and they even give Weba to assist you. Be careful and go to make some clarification why the net tells you to train and wait until an executive has time to assist you and not to mention the Branch Manager because he shines for his absence or at least that is what you they comment from the entrance. The tellers of the window with their expressions give much to be desired from the experience in serving you, if you are lucky only one of them will smile at you to tell you what operation you are going to carry out and once the process is finished they will dismiss you politely. The executives ??, God .... Nor how to help them, I repeat, only if they see Business will they serve you in a good way and if not then they will only try to help you ... if something can be done?. The only thing functional are the ATMs and even that because they give the appearance of being a recently acquired one. ?? In general, also based on the experiences of friends, acquaintances and co-workers, it is NOT a branch that is outstanding for its attention, but on the contrary, it is very deficient. To my perception, it is much more pleasant to go to the HSBC branch that is in Soriana, which also has its details but at least they strive to provide better service and of much higher quality. Be careful not to say that it is the model branch but at least the attention stands out to a great extent in addition to the fact that it has higher quality infrastructure.

I've been in line for two hours... and they can't see me. Terrible service ? with the executives.