HSBC - 72760 Cholula

They give you a lot of comfort and thanks to this they offer you a good service and very quickly I quite love doing my things in that bank Very excellent service ?

I have many bad experiences with this bank. My credit card details were taken from me at this ATM, well, that happens. The service is terrible, they do not help either the transfers or the online bank. You have to wait a long time for them to tell you that you have to go somewhere else for other things. There is no Informationen to explain anything

The bank director did not know how to check our information, and when he asked how to tell us he did not tell us that because it is "confidential". Terrible attention and professionalism. Do not go to that branch if you want to answer your questions

PESIMO THE WORST AS A BRANCH, disabled staff. They do not know how to do any paperwork, I doubt they will reach high school. They waste time and money.

In this branch they do not solve anything for you, several times I have had to go to this branch because there is no other available, and as long as they do not attend you they tell you that these procedures are no longer done in the branch, that I speak by phone, I asked them to show me where it was reported that this was true, and they did not want to, it seems to me that the closing time was near, I told them that if we could try because it was very strange that 15 days before I had gone to that branch to ask for the same procedure and there was no problem only that I did not have the proof of address could not be done. Total spoke on the phone and they told me that they had to have attended to me that this process is carried out in a branch, that they have not changed that way of working and that I put my complaint. and this is always with hsbc, but especially in this branch.

It does not have trained personnel, any problem the executive tells you to solve it from the Internet banking does not even help you or explain what the process is like, 4 laps and it did not solve anything for my wife in an important procedure that we had WITHOUT COUNTING THAT THE RFC WAS CAPTURED BADLY MOST IMPORTANTLY, NOT EVEN THAT THEY DO WELL THAT IS EXPECTED OF THE OTHERS better invest in their staff and not in their remodeling!

I would not give it a single star, I went to collect by checks and make 3 imss payments and they formed me in line 2 times just because the payments were late and the guy at the window could not take that long with 1 person. There was another girl behind and I didn't help her with the big final ... terrible bench. Moderate your attention and put on a better face.

I give it one star for the ATMs that are not to blame for the executives of that branch spoiling their good treatment and agility in the services. This branch is the worst thing that has ever happened to HSBC No wonder it has so many negative reviews. They did not want to take a change of address - they did not want to respect my appointment - they did not want to give me my debit card that was expired. Sending me the branch of origin in Mexico City. My branch of origin is the one in Plaza Universidad with wonderful attention and they told me that they should have taken care of me and done all that, instead of making me travel to Mexico twice. They are unbelievably lazy... No one watches the entrance of the branch if you have cobit if you have dirty hands and you don't wear a face mask, it's worth a hat. They do not respect shifts for the elderly. Today I went to help me register the additional card.... What they couldn't. Really, it even made me laugh. Obviously I went to another branch not too far away and they treated me as it deserves. It's a disgusting branch don't waste your time... When you get wonderful, friendly and prompt service at any other HSBC branch.