HSBC - 72460 Puebla

Eternal hours to attend! Two hours for a statement, unemployed without where to sit to wait, terrible service

The worst customer treatment, they take a long time it seems that they are doing you a favor, worse place to open accounts or solve problems

We ask for service from the cashiers who understand you, they are very rude, one of them does not do anything and people have to wait too long, they behave despots.

Terrible, terrible service. The woman who attends the entrance is disastrous. HSBC if you read the comments, my visit was Tuesday April 13 2:51 pm

Very bad attention, they have 6 windows and there is only one cashier working and the line outside the branch. I think it's the same strategy as oxxo

The service with the executives is disastrous, it takes hours to attend. We went to try to open an investment on Friday, May 6, the executive Ángel Jurado, after an hour and constantly blaming his system, he could not do it, he gave us an appointment for Monday, May 9, and despite the fact that his manager helped him , couldn't do it x second time!!! We left desperate without doing anything and only time was wasted. It is a TERRIBLE service that the HSBC executives provide.

Terrible service! It took me 50 minutes to make a simple payment at the window. The attention of the lady at the entrance was terrible, several people asked her for help to make deposits at the cashier, she gave them half instructions and did not support them, later she told a lady who was in line at the window that she would make her payment in the cashier because it was going to take longer at the window and it turned out worse, the lady made her payment wrong and the lady had to make a call to clarify, which took even longer, she got desperate because they didn't solve anything and it was better for her to leave. Of 6 windows, only 2 were operating with the slowest tellers, who were only talking among themselves and were distracted by everything, regardless of the fact that there were more than 35 people in line to be served, most of them lined up outside the bank in full sun .