HSBC - 97133 Mérida

They made me wait 1 hour and when they attended to me, they told me that they had already closed their system and to come back the next day ... BAD SERVICE!

Disgusting service, more than 2 hours waiting and they can't solve anything.

We waited 90 minutes online. Very bad service. Avoid this bank.

What a disservice and arrogance of Mr. MALAQUIAS that I attend in the cubicle 1. we arrived on Saturday we wrote down in the notebook and never mentioned us we jumped and told him that we passed. To which he replied is not fault that he does not understand what he says here (client note sheet) he stuck to another lady and told us when I get out of bed I'll see what I help them with and in a low voice he said if he can help them. I told him, friend, we are going, we arrived before the lady, what are you going to do? The lord just looked at us badly and turned his back on us. In other words, not only do we jump from two clients, but we do not respond well. Also, a man came without registering on the list and began to take care of him in cubicle 2 through a telephone call. For personnel like him is that they lose customers, differently that he approached and asked what he says here. Did someone write this? They should train their staff or train them in the friendly way to the client.

I went to open a payroll account on Saturday and they told me it was only Monday through Friday from 9 to 2pm I went again on Friday and they "had" an audit and they sent me to the Montejo branch. I found the branch in plaza arena and they told me that the same procedure is from 9 am to 4 pm even on Saturdays. Bad service in Altabrisa, which is why BBVA and Banamex continue to eat them up and are better banks.

Bank inside the shopping center and close to one of the main entrances, ample parking spaces..., it is a bank with a high influx of visitors and you must have a lot of time to be attended.