HSBC - 06350 Ciudad de México

Terrible service, they are very, very slow, apart from lack of coordination in the group, there are three executives and many people waiting.

I was left with a very good taste in my mouth, from the attitude of service, and good attention from the executives of the branch.

Bad service in general. They take too long to attend. There are not enough seats to wait for executives. They do not solve problems. Lousy branch

Just go to the window and you have the advantage of having a queue for customers, however the queue for visitors was long and I move slowly, so the staff is slow. As for ATMs, they are sufficient.

The worst branch to open an account. And it is not justified that they are understaffed, it is rather that they are lazy. Out of 3 executives: 2 of them take a 30 minute break between client and client. And the remaining executive takes more than 1:30 attending to a single person, I don't know if it is because of her system, because she is slow or because she simply talks a lot but it takes an exaggerated time to attend to one person. And if to the above we add the terrible shift allocation system that they have: he had been waiting for 50 minutes, and it was the following, when the executive finally decided to attend, he was the person who just arrived because “he only comes for a statement of account ”. I will never open an account at that branch again.

Terrible Attention, since they arrive they tell you to call by phone to attend to what you want, I went with Miss Vanesa Aguirre, who doesn't feel like working, she told me everything that she couldn't do it and that everything was done over the phone, I told her that I had already done it that way and on the phone they told me that I had to go to branch because my pin had expired, I spent 10 minutes doing nothing more than saying that she couldn't do anything and that it was my fault for not activating a card when it had arrived, I explained to her why it couldn't be activated and annoyed she turned around, finally if he solved that "problem" by giving me a new plastic, which he could have done from the beginning, while waiting for the plastic he complained to another colleague about not having eaten (at 10:45 am). I asked him for help with my token and he told me that he still couldn't make him call, that they don't have time for that, obviously one doesn't want to wait 1 hour, one goes when they tell him to and he told me that when in the phone tell me to go to the branch tell them no that they solve me. Finally, very rude that she couldn't do anything, she gave me my contract daughter and turned around, asking her colleague at the entrance for help, who does nothing but give out pieces of paper, he couldn't help me either...

Little training in the staff, they do not know how to attend a credit card cancellation, they made me wait two hours so they could not solve anything and just send me to another branch