HSBC Pantitlan - 57710 Nezahualcóyotl

It is slow and bad service as in all hsbc but the attention time with the executive in this one is exaggerated up to 3 hours, better to go to another branch since here you will be standing and in the sun during all that time, it is the worst branch that I have visited hsbc I never expect much from this bank but this time it exceeded my expectations very poor customer service

Simply horrible, they take too long to serve you, I went with an executive and I had to wait almost 3 hours under the sun's rays because they train you on the street, plus the people who work here are despotic from the manager to the police at the entrance. Don't come here unless it's for the cashier.

I went to this branch to request account statements of certain dates and they told me that each one cost 45 pesos and that it took 8 days, they did not even ask for my card or my identification they only limited to ask me for money I asked the person who attended me That was the case in all the branches and he said yes, I went to another branch and they attended to me very quickly and without charges for anything. Be careful because from what I can tell they want to charge for everything there, also a few months ago the same person who asked me to pay for the account statements blocked my account and told me that it could be unblocked for a certain amount for which also I went to another branch and they told me that my account was not blocked, it is not fair that they are like that since people come who have no idea of ​​the management of their accounts and want to get money from them for anything. Be very careful to pass with the person who is right in the place that faces the windows of the street since it is the same one who attended me both times.

Outdated, slow service! To pass with the executive I had to wait more than an hour and I didn't wait any longer, but how bother on the phone so that you go for your credit card! Now not even how to get rid of them because when you go they don't attend you they give preference to their "premier" clients what stupidity!

Very slow attention and so that in the end they do not attend you

After an hour and a half of being like an asshole, I had to leave because I had to go to work and when I asked, the executive answered almost mockingly "yes, we're going to be late." A real asssco HSBC! In the poliforum branch they also took me long and that only happened to me... the worst in banks

There are only 3 people attending you: a couple of executives and a cashier at the windows, so I recommend you go early and in advance as they are punctual to leave you outside. There is always a line. Investigate where you should train: if you go with an executive or if you go to windows. Customer service is given by the policeman at the entrance who knows little about the bank's operations. The wait once you're in the right line ranges from 45 to 90 minutes (and can be longer if there are people). I recommend you do everything possible to avoid going since even withdrawing money from the ATM seems insecure to me. If someone was putting the finger on you, they would have all the time to do it since people line up right in the ATM area to enter the bank (I remind you that the policeman is on other business). Old facilities, poor service attitude and poor attention.