HSBC Plaza San Miguel - 45645 Los Gavilanes

8 people have half an hour and nobody passes; Super slow and inefficient account executives. They need more staff in customer service; The boxes are alone. Terrible service.

is a crap the service of this branch ... rightly there are no customers .... 4 people and take more than half an hour to attend only one ... visit it 3 days in a row and the same situation .. the other clients are also very annoyed ... well they did not receive me they recommend themselves!

Disgusting service two hours and they do not attend, rude from the door and with bad faces, no one to complain to. I do not recommend this branch makes you have a hard time and waste time.

Terrible security service, they made me move to a more unsafe place for my vehicle

Terrible attention from the executives, you clearly ask them for the product you need and they do what they want in order to earn their commission, they have a terrible attitude and are very slow, they need training because they all have to be asking the Manager, almost 3 hours to open one account and everything so that later it turned out that they opened it wrong and I had to go back another two hours to correct the error.

I went to get a debit account. The first thing is that they took a long time to attend to me and once they passed me with an executive he began to do the corresponding procedure but he leaves it unfinished and takes me to another, telling me that his partner would continue to attend to me, to which I agreed, already once there he had to repeat the process more than 2 times since a survey was pending that the first consultant did not fill out and since they did not realize it, they could not continue with my process. Once the correction had been made, they sent me to deposit the 1000 pesos that they ask for to be able to activate the account, which could not be done and they only gave me my card claiming that tomorrow I could make my deposit and that my account would be activated ... the next day2 I go to another branch to make my deposit, and the lady at the window tells me that it could not be done because my account had something wrong, to return to the branch where I had done my procedure to help me in that .. so I had to go to this branch again and see why they could not do it .. and not to make the story even longer. It was not possible since the advisor entered some data wrong and was busy updating my information .... to all this at no time did the manager or an immediate boss approach me since my annoyance was evident and nobody did anything to fix my Problem since the person who was attending me was unaware or did not know if he was well trained to perform his duties, likewise the lack of leadership and customer service from the management was more than evident since not only did they not approach, if not They didn't even turn to see me and ask me if I had any All this happened between the time period from 12:00 pm to 5:40 pm (the branch is already closed) on June 8, 2021 and half a day on June 9. Terrible service and the worst banking experience I have ever had.

Terrible attention, they do not respect people's time, they register you and do not write you down, more than 1 hour waiting for a service that would be very easy to do by phone, in short, their policies