HSBC - 66059 Cd Gral Escobedo

Do not go to this bank at all, the employees besides being slow are despots and thieves. My dad had money stolen and the account statements show that he was given an amount that was not what he received. Terrible service, without a doubt the worst bank in Monterrey and a great waste of money.

An eternity for an executive to attend you. Unfortunately all branches are just as slow.

Lousy!! The worst bank, I will never go back there. Lazy as I can't, I prefer Banorte or Bancomer.

Hahaha on Friday they didn't have plastic and today they closed the door saying there was no system... hahaha how ugly attention they have in this place

To process with an executive, it is better to have an appointment or register, there are waiting times of 2 hours.

It is true that they take a long time to assist you when you go with an executive, however, I think it appropriate to explain, at least in my case, what was my experience so that there are more elements that help form an opinion. After waiting about an hour and arriving with the executive, I discovered that the reason for the delay was because she is very patient, she explains in detail with a very friendly tone what you are requesting of her and makes sure to have resolved all your doubts, this Obviously it affects the waiting time of the rest of the clients, I noticed that more than one did not resist the wait and something annoying came out of there and certainly if someone asked that person they would say that the attention is disgusting and that they better go to another branch office.

Terrible experience, I make a public complaint of the mistreatment of the Plaza Bella branch in Escobedo N.L. Mexico I opened an account in December and now in March I wanted to make transactions, it turns out that it was canceled by the bank, of course with money in the account, it took the executive Lucrecia a week to give me an answer; which I was not satisfied with and asked to speak with the "manager" Guadalupe Álvarez, who took more than 2 hours to attend to me, depending on why I did not have an appointment and when it finally happened to me, I did not even look up, nor did she ask what was happening to me. offered and only said that the account was canceled and kept typing and typing, I assumed that asking or verifying data was in an online course or meeting!!! He looked at me and told me that the account was cancelled... when I demanded that he leave his online session and attend to me, he got upset, I demanded that he attend to me and he ignored me when I took out my phone to take a video of him, he got furious and I he threatened to send me to security, and he left, I continued sitting in his place for a longer time and left the office 3 times threatening that he would send me to security, for my own safety I decided to leave, requesting that they open the door of the branch because Even though they say that they close at 5 in the afternoon, they no longer serve the public at 4:30... please, if someone knows where I can file a complaint.

Terrible attention to the line of clients that goes with executives. "Right now we're having it" on a Monday at 9 am... it turned into two hours of waiting outside the branch so that when I asked again they said that it was with appointments and that there were another two hours to go, so I agreed to write down in an appointment book for the next day... it arrived on the day mentioning and they can't find the appointment sheet from the previous day... they write me down again and I wait 2 hours again. The only executive serving more than 1 hour with the same client. I tell an executive about the whole issue so that she can support me by attending me faster due to all the wasted time that they have generated for me and she comments that if the waiting time does not seem to me, there are more branches.