HSBC - 77712 Playa del Carmen

I cannot believe that there are such useless people, very bad organization of all the workers of that branch.

The service is VERY SLOW! They lack staff and you have to wait HOURS to be served and people under the sun waiting. Terrible!

Terrible service, only 1 executive for the entire branch, I was waiting 1 hour and I couldn't even enter the branch, there were only 3 people ahead of me.

The service is slower than a sloth... there is no staff... for the procedure you need, consider 2 to 3 hours lost... I have already seen people leaving very upset by such poor service... And the one on 30 is the same ...

Zero customer service training. It is not to tell the whole sad story but Ms. That she attended me at the window, we don't know her name because they don't wear a badge, with the face of very few friends... she was rude, not friendly or attentive, she told me apart that what I was explaining to her was not true that she didn't believe it , you don't have to be a genius to know that you can think many things but you should never tell the client that he is a liar.... It is urgent that they improve the information between the bank and IMSS, more so if you are the bank that handles disability payments in a pandemic. Not everyone works Monday through Friday their 8 hours to waste their time doing turns and queues because the information is not available and the staff are literally rude.

worst bank in Mexico!!! and for a long time They charge you for everything, getting a refund for more charges is impossible !!!! My 2now points were stolen and I don't even know who to claim They canceled my account for no reason and without warning! Getting my money back has been an ordeal Paying my card has been impossible and while the interests continue to run but there is nowhere to pay it!!! A real bank robbery